Red Hat

72691 - Inside Sales Account Representative - French Speaking



- Inside Sales Account Representative - French Speaking



Posting date

1 week ago(9/11/2019 2:50 PM)

Job ID



Inside Sales

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales team is looking for an Inside Sales Account Representative focused on the telco vertical to join us in Farnborough, U.K. In this role, you will work with an experienced field sales account manager to enable sales growth for both new and existing customers for global accounts. You’ll be responsible for renewals and life cycle management, ensuring continuous customer engagement throughout the process. You’ll identify, nurture, and close renewal opportunities with both new and existing customers. You will have the opportunity to work collaboratively with internal and external partners to optimize customer engagement and efficiency, creating solutions that serve both Red Hat and our customers.

Primary job responsibilities

- Provide continuous customer engagement throughout the customer life cycle process
- Follow through with the customers post-sale to ensure product adoption and deployment
- Send out customer welcome kits to help customers maximize their subscription value
- Discuss value of Red Hat subscriptions and encourage the use of our support portal
- Identify and escalate under-deployment or areas of perceived risk to account team
- Review customer scorecard and dashboard to identify support consumption
- Identify additional opportunities for upsell and cross-sell
- Guide customer renewal conversation to closure

Required skills

- Demonstrated success in a similar technology or software sales support position in either outside, inside, or telesales or  in sales administration; record of achieving sales goals
- Understanding of the complete sales cycle management from prospecting to closing
- High-quality customer service skills
- Good written and verbal communication skills
- Ability to work on your own to close deal values of up to 250K over the phone
- Ability to build long-term relationships with customers by establishing trust and credibility Excellent time management and organizational skills
- Experience working with reporting, spreadsheets, and office tools
- Fluent language skills in English and French; knowledge of additional European languages, e.g., Italian is a plus


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.




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