Customer support excutive

6 days ago

Bengaluru, India Blinkit Full time

Customer Support Executive in Bengaluru Join our dynamic team in Bengaluru as a Customer Support Executive, a role integral to enhancing our customer experience and promoting customer loyalty. In this fast-paced environment, you will be the frontline hero, addressing customer inquiries and resolving issues efficiently. Your contributions will not only keep our clients satisfied but will also play a pivotal role in reinforcing our brand's reputation in the industry. As a Customer Support Executive, you will thrive in a culture that values service excellence and teamwork. Your daily interactions will provide meaningful feedback to our teams and help drive improvements in products and services. Embrace this opportunity to build lasting relationships with customers while developing your skill set in a rewarding work atmosphere. Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Resolve customer complaints effectively and efficiently while maintaining a positive attitude. Provide detailed product information and assist customers in making purchase decisions. Maintain accurate customer records and document interactions in our CRM system. Collaborate with cross-functional teams to address customer feedback and improve services. Participate in training sessions to enhance product knowledge and customer service skills. Monitor customer satisfaction levels and proactively seek to enhance the overall experience. Assist in creating customer support resources, including FAQs and guides. Stay updated on product launches and changes to effectively assist customers. Contribute to team goals by offering suggestions for improved processes and service delivery. Requirements High school diploma required; a bachelor’s degree in a related field is a plus. 1-2 years of experience in customer service or support roles. Exceptional communication skills, both verbal and written. Strong problem-solving abilities and a customer-oriented mindset. Proficient in Microsoft Office Suite and CRM software. Ability to work in a fast-paced environment and manage multiple tasks. Excellent interpersonal skills with a positive attitude towards helping others. Flexibility to work in shifts, including evenings and weekends. Ability to work independently and as part of a team. Basic technical knowledge to assist customers with product-related issues.

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