L1 Support

6 days ago

Hyderabad, India Turito Full time

Key Responsibilities: Provide timely and accurate support through chats, calls, and emails Follow standard operating procedures and knowledge base articles to resolve queries Accurately document and categorize customer interactions Escalate unresolved or complex issues to higher-level support with clear notes Maintain high standards of quality, professionalism, and empathy in all communications Meet SLAs on first response, resolution time, and customer satisfaction Share feedback on recurring issues to help improve support processes. Work collaboratively with the support team to drive best practices Requirements: Bachelor’s degree in any discipline 1 2 years of experience in a Level 1 support role handling chat and ticket-based interactions Strong written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Familiarity with customer support tools Commitment to delivering outstanding customer experiences

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