Desk Side

Job DescriptionWe're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.News and information are available at www.atkinsrealis.com or follow us on LinkedIn. Our teams take great pride in delivering some of the world's most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer'.Job Summary:The Desk Side and Technology Support Engineer is responsible for the resolution of all 2nd Line incident and service requests. They will have a good understanding of technology and demonstrate excellent customer service skills.Key Deliverables/Responsibilities:General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and manage local IT.Management of all 2nd line incidents and requests assigned to their queue in Service NowManage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.Familiarity with IT Asset and configuration (CI / CMDB) management ProcessesDeploy Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolutionSupport the set-up of new offices, sites or projects across the local region.Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments.Develop, review and improve processes to maximize efficiencies within the team.Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.Ability to deliver training to audiences across the local region.Support and adhere to processes outlined in the Business Management SystemProvide weekly/daily reports/time reporting and updates on current issues.Ability to communicate at all levels within the company.Experience Required:Minimum 3 years' experience of IT Service Management and processesHigh level of proficiency and knowledge of working in a Corporate IT environmentExperience of working to (and exceeding) Service Level AgreementsBroad technical understanding of IT services being supported.Ability to learn, understand, and apply new technologies.Strong business focus and customer service skillsWorking knowledge of excel structures.Proven experience of data analysis and good numeracy, analytical and reporting skillsTravel expected to other offices.Full time On-site availability required.Desirable:Qualifications:Certification from MicrosoftITIL V4 Foundation QualificationWorking knowledge of Service NowCustomer Service ExperienceGraduate Degree in any Technical stream (BE - Computer Science / Electrical, BCA, BSc (Comp Sc.) etc).What We Can Offer You:Varied, interesting and meaningful work.A hybrid working environment with flexibility and great opportunities.Opportunities for training and, as the team grows, career progression or sideways moves.An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.Why work for AtkinsRéalis?We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.Meeting Your Needs:To help you get the most out of life in and outside of work, we offer employees 'Total Reward'.Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need.Additional Information:We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)Worker TypeEmployeeJob TypeRegularAt AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.