SAP Support Coordinator
6 days ago
SAP Support Coordinator (UAE & KSA)Location: Pune - India (Remote / intermittent onsite visits to UAE & KSA) Department: Digital & IT Reports to: Digital Manager (UAE & KSA)Background:We are seeking suitable candidates for SAP Support Coordinator to join our SAP team supporting the GET (Global Enterprise Transformation) program. This role will be pivotal in ensuring seamless coordination, issue resolution, and user support across various SAP modules. The ideal candidate will act as a bridge between end-users, GET program team, functional consultants, and technical teams to maintain operational excellence.Key ResponsibilitiesServe as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA.Monitor and manage support tickets, ensuring timely resolution and escalation when necessary.Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM)Maintain documentation of support processes, resolutions, and user guides.Assist in user training, onboarding, and change management activities related to SAP GET program.Track and report KPIs related to support performance, ticket resolution time, and user satisfaction.Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program. Support data validation, migration, and reconciliation efforts during rollouts or upgradesCollaborate with technical teams of GET program to ensure alignment with Core and Business Modules.Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing..)Required Skills & QualificationsBachelor's degree in IT, Computer Science, or related field5+ years of experience in SAP support or coordination roles, preferably in an industrial organization.Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM.Strong communication and stakeholder management skillsExperience with ticketing systems (e.g., ServiceNow)Ability to work independently and manage multiple priorities in a global environmentFlexible to work across time zones and support regional teamsPreferred QualificationsExperience in global SAP rollout or transformation programsSAP certification in any module is a plusExposure to Agile or ITIL methodologiesBusiness Unit: GBU Renewables & Flexible Power Division: REN AMEA - India Legal Entity: ENGIE Energy and Services India Private Limited Professional Experience: Skilled ( >3 experience
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