Head of People Data Platforms and Products

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of People Data Platforms and Products 

Business : Human Resources

Principal Responsibilities :

Product Ownership & Development:

• Define and communicate the people data product vision, strategy and roadmap, using market research, industry trends, and stakeholder feedback to identify opportunities for product improvement and innovation.
• Equip PG&C and business stakeholders with analytics to empower decision-makers to act swiftly and effectively.
• Assist People specialist teams with reporting solutions to monitor operations (including process monitoring and compliance), identify improvements, analyse trends, and ensure alignment with functional goals.
• Drive the development team to ensure timely delivery of product features and enhancements on People Data Service platform or advise stakeholders towards alternative solutions.
• Ensure appropriate input and support for wider product development and transformation programmes, addressing data and reporting requirements to achieve desired outcomes.

Data Strategy, Governance & Architecture:

• Partner with PGC COO, Enterprise Architecture, Technology, and Data Analytics & Operations (DAO), to craft and implement HSBC's forward-looking people data strategy.
• Collaborate with DAO to oversee and manage people data risk and quality, ensuring compliance with HSBC's data standards and policies, including access review and approval.
• Work alongside Technology to maintain, develop, deploy and enhance products and tools that support people data storage and provision for the function and Bank.

Service Delivery and Optimisation:

• Develop a scalable service model that offers agility, ensuring the right people focus on the right tasks in alignment with function and enterprise priorities.
• Provide comprehensive support for people data and reporting services to end users, including guidance, query resolution, training, FAQs, and case management.
• Utilise technology and self-service options to streamline processes and enhance efficiency through automation.
• Minimise hand-offs between teams to enable quicker, data-driven actions, thereby improving engagement and outcomes.
• Ensure uniformity and standardisation in products and tools to guarantee the use of consistent, accurate data across the board.
• Define and support the execution of the forward approach for people related operational reporting and provision of management information.

Leadership & Teamwork: 

• Proactively collaborates with the wider Group Infrastructure teams and senior leaders to define the vision and strategy for enterprise data management. 
• Institute and govern data quality, providing stewardship to ensure alignment with regulatory standards and organizational policies.
• Build and mentor high performing, cross border data and analytics teams, fostereing a culture of data literacy and continuous improvement.

• What you will need to succeed in the role:

  • Leverage advanced analytics, artificial intelligence and BI tools to identify optimization opportunities and deliver actionable insights.
  • Build future looking reporting frameworks and scalable people data systems to support overall obectives for Group Infrastructure and businesses.
  • Proven capabilities in managing large, complex datasets and designing end to end reporting architectures.
  • Proven capabilities of working with people data solutions, frameworks and technologies including alignment with core people / HR platforms (e.g. SuccessFactors, ServiceNow).
  • Balances complex stakeholder needs and expectations and continually strives to manage ambiguity through collaborating with global colleagues and shares this global perspective to build effective teams who in turn develop future talent.
  • Support the achievement of finance and resource planning.

  You'll achieve more at HSBC

  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

  Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

  ***Issued By HSBC Electronic Data Processing (India) Private LTD***