Technical Delivery Professional

Technical Delivery Professional

Recruiter: Sowmya Reddy

Hiring Manager: Shobha Singh

Career Grade: E

Why this job matters

The Technical Delivery Professional plays a key role in supporting the end-to-end delivery of technical solutions, ensuring alignment with roadmap, time, and budget. The role requires a mix of delivery management skills and Agile ways of working to coordinate across teams and drive measurable business outcomes.

What you'll be doing?

• Supports full cycle delivery of commercial outcomes for technology developments and solutions.

• Supports the resolution of risks and issues relating to delivery and any impacts on related components or teams.

• Supports the collaboration across a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.

• Supports with multiple complex medium sized technical deliveries and/ or a single large technical delivery.

• Supports the monitoring of all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.

• Supports the implementation of improvement of process and service performance and suggest and implement changes to how the team operates.

• Supports the resolution of technical delivery problems.

• Participates in a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.

Additional Accountabilities

• Applies Agile practices (SAFe, Scrum, Kanban) to support coordination of delivery across multiple teams in a scaled environment.

• Facilitates Agile ceremonies (planning, reviews, retrospectives, stand-ups) to ensure alignment, predictability, and transparency.

• Supports backlog refinement and prioritization in collaboration with Product Owners and stakeholders.

• Contributes to continuous improvement of delivery processes, driving efficiency, scalability, and performance.

• Provides support in identifying, managing, and resolving cross-team dependencies.

• Coaches and guides delivery teams and stakeholders on Agile ways of working and value-driven delivery.

The skills you'll need to succeed

• Proven experience in technical delivery and/or program management across medium-to-large scale projects.

• Strong understanding of Agile frameworks (SAFe, Scrum, Kanban, Lean) with hands-on experience in scaled Agile environments.

• Skilled in delivery planning, backlog management, and dependency resolution across multiple teams.

• Proficiency in Agile tools such as JIRA, Confluence, Rally, or similar.

• Strong stakeholder management and communication skills, able to align cross-functional teams and external partners.

• Ability to balance technical understanding with delivery accountability.

• Problem-solving skills with a focus on risk/issue management and mitigation.

Preferred Skills

• Delivery experience in Data & AI initiatives such as data platforms, MDM, governance, analytics, or AI/ML solutions.

• Familiarity with cloud platforms (GCP, Azure, AWS) and data engineering/AI delivery lifecycles.

• Understanding of MLOps, data migration, and scaling AI solutions in enterprise environments.

Required Qualification

• Bachelor's or master's degree in computer science, IT, or related field.

• 8 years of hands-on experience

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ , neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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