Training Manager

4 days ago

Mumbai Metropolitan Region, India Truemeds Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

The 
Training Manager
 will be responsible for delivering 
refresher sessions, floor coaching, and performance-improvement trainings
 for telecallers involved in 
substitution medicine sales
. The role requires a 
pharmacist background
, strong communication skills, and the ability to convert 
product/process knowledge into effective customer conversations
.

  • Conduct refresher and OJT trainings
     on 
    substitution selling
    , customer handling, and call-quality improvement.
  • Collaborate with Quality Analysts
     to identify error patterns and create targeted coaching plans.
  • Ensure 
    accurate and compliant medicine substitution
     as per doctors prescription, patient profile, and internal guidelines.
  • Deliver 
    product-related medical knowledge sessions
     to boost team confidence in substitutions.
  • Provide 
    1:1 coaching
     for bottom-quartile agents and track post-coaching progress.
  • Support 
    new hire batches
     during nesting by reinforcing soft skills, sales ethics, and process adherence.
  • Maintain 
    training logs, feedback sheets, and progress reports
     to measure session effectiveness.
  • Participate in 
    call calibrations
     and suggest process improvements based on recurring challenges.

Required Qualifications

  • B.Pharm / D.Pharm
     or equivalent pharmaceutical qualification (mandatory)
  • 4-8 years of experience
     in telecalling, customer service, or sales within a pharma/healthcare environment
  • Experience in substitution selling
     or generic medicine promotion (preferred)
  • Strong understanding of 
    drug categories, dosage forms, and brand–generic mapping
  • Excellent communication and interpersonal skills
  • Ability to conduct 
    engaging and motivational training sessions
  • Proficiency in 
    MS Excel, PowerPoint, and call-monitoring tools

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