Ticketing Manager

Job Title: Ticketing & Reservation Manager

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Location: Patparganj Industrial Area, Delhi

Company: Yuva Trip Pvt. Ltd.

Experience: 3–10 Years

Job Description

As a GDS Ticketing & Reservation Manager, you will be responsible for managing and assisting customers with all travel-related requirements. Your key role includes booking flights, issuing tickets, handling modifications, and ensuring a smooth and seamless travel experience for clients. You will work closely with airlines and travel partners to deliver accurate information and exceptional service.

Responsibilities

• Assist customers with flight bookings, including details on airlines, schedules, and fares.
• Process ticket reservations and issue both electronic and paper tickets using GDS platforms.
• Handle ticket modifications, cancellations, rebookings, and refund calculations.
• Provide excellent customer service by resolving all reservation-related inquiries and issues.
• Coordinate with airlines and travel partners to ensure customers receive updated and accurate information.
• Stay informed about industry trends, airline policies, and fare updates.
• Follow company policies and SOPs to ensure compliance and customer satisfaction.

Qualifications

• Prior experience in ticketing, reservations, or the travel industry is preferred.
• Proficiency in Amadeus, Sabre, Galileo, or other GDS platforms.
• Strong knowledge of airline codes, fares, routing, and flight regulations.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• High attention to detail and accuracy in reservation and ticketing processes.
• Ability to handle challenging customer situations with professionalism.
• Knowledge of airline policies and procedures.

Key Skills

• GDS Expertise (Amadeus / Sabre / Galileo)
• Strong communication & interpersonal skills
• Problem-solving and analytical ability
• Attention to detail
• Customer service orientation
• Teamwork and coordination
• Knowledge of fares, airline codes, and industry regulations

Job Types: Full-time, Permanent

Pay: ₹19, ₹49,015.44 per month

Work Location: In person