Network Engineer

5 days ago

Kozhikode, Kerala, India Connect4sure Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Network Engineer:

  • Monitor and maintain network infrastructure (routers, switches, firewalls).
  • Diagnose and resolve LAN/WAN connectivity issues.
  • Perform regular analysis and optimization of network performance.
  • Configure and maintain SD-WAN solutions, VPNs, and cloud network integrations.
  • Ensure network security and compliance with company policies.
ISP Support & Coordination:
  • Primary contact for ISP-related issues and escalations.
  • Track and follow up on ISP service disruptions and outages.
  • Troubleshoot last-mile connectivity problems with ISPs.
  • Validate ISP invoices, contracts, and SLAs.
  • Maintain an updated ISP support contact matrix and escalation points.
Incident Management & Escalation:
  • Provide Level 1 and Level 2 support for network and ISP-related incidents.
  • Escalate critical issues to ISPs, internal teams, or higher-tier support.
  • Document troubleshooting steps and resolutions for future reference.
Reporting & Documentation:
  • Maintain logs of all network-related incidents and resolutions.
  • Generate periodic reports on network uptime, latency, and performance.
  • Keep an updated inventory of networking equipment and ISP connections.
Required Skills & Qualifications:
  • Bachelor's degree in computer science, IT, or a related field (preferred).
  • Certifications like CCNA, CCNP, or equivalent networking credentials.
  • Experience with SD-WAN, MPLS, VPNs, and firewall configurations.
  • Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols (BGP, OSPF).
  • Hands-on experience with ISPs and managing connectivity issues.
  • Ability to work in a high-pressure, real-time support environment.
  • Excellent communication and coordination skills for ISP escalations.
  • Experience: 6 months to 1 year.
  • Work Location: Calicut, Kerala.

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