Customer Success Account Manager

1 week ago

Noida, Uttar Pradesh, India A2Z Hr Consultants Full time ₹ 14,40,000 - ₹ 28,80,000 per year

Dear Candidate,

Greetings from A2Z HR Consultants

About the Company: Our client is one of the best IT SaaS-based industries in the Global Market.

Designation: Customer Success Account Manager

Role: Individual Contributor

Job Location: Noida (Hybrid/ WFH)

Shift Timings: 6 PM - 3 AM (US region)

Number of days working: 5 (Sat & Sun is fixed off)

Experience Required: Years

Salary: Upto 24 LPA (70% Fixed & 30% Variable) + Incentives

*** Variable comes quarterly

Job Description:

The Challenge: We are looking for Digital Sellers who would be responsible for a defined patch of Adobes SMB customers and the role is pivoted around up selling and cross-selling Adobe Cloud-based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience, and guiding them to internal support teams if need be.

What you'll do as a CSAM

  • Develop an understanding of Adobe's Digital Media line of products and lead value-led conversations with customers for these solutions.
  • Create a value-based relationship with new & existing North American Adobe SMB customers.
  • Drive Upsell & Cross-sell by prioritizing accounts with the highest propensity to buy by clearly defining the ideal customer profile and contacting them via phone & emails.
  • Execute Marketing Qualified Leads with a defined SLA to Maximize Revenue.
  • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
  • Collaborate with Solution Specialists to maximize the footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, , etc.
  • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What you need to succeed

  • SMB Segment exposure and proven ability to manage a large customer set
  • 3+ Years experience in a similar role, with experience in selling SAAS solutions preferred
  • Excellent Communication Skills, both oral and written
  • Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
  • Demonstrated ability to be a quick learner. Task-oriented with focus and drive to complete tasks at hand.
  • Strong organization, follow-through, and documentation skills suitable for customer communication.
  • International Sales Experience with exposure to NA markets preferably.
  • Working hours will coincide with the US Time Zones
  • Bachelor's Degree or Equivalent

**** Interested candidates can whats app their CV's at or share their CVs at

Regards

Gaurav Kumar

A2Z HR Consultants

  • Customer Success Manager

    5 days ago

    Noida, Uttar Pradesh, India Trangile Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success ManagerLocation: NoidaExperience: 10+ YearsAbout the Role:We are looking for a dynamic and customer-focused Customer Success Manager with strong experience in either ERP Solutions or "WMS solutions". The ideal candidate will be responsible for managing client relationships, driving customer satisfaction, and ensuring seamless support and...

  • Customer Success Manager

    3 days ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionMyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Success Manager

    5 days ago

    Noida, Uttar Pradesh, India Eximius Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Purpose· To ensure customers successfully adopt and continuously use the Eximius recruitment platform - resulting in strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction.· This role leads the Customer Success function and directly contributes to growth and retention.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    The Customer Success Manager (CSM) plays a pivotal role in ensuring that every customer achieves measurable success using the Pinga ERP platform. This role bridges the gap between product implementation, customer adoption, and long-term value delivery. The CSM works closely with customers post-implementation to ensure smooth onboarding, optimal usage,...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India Cilio AutomationFactory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key ResponsibilitiesCustomer relationship management:  Build and maintain strong, long-term relationships with key customers and stakeholders to ensure a high level of satisfaction.Onboarding and implementation:  Guide new and existing clients through the onboarding process, from product setup and training to successful implementation.Product adoption...

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India G2mhub Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You'll DoGet involved in the entire customer lifecycle from on-boarding through the account growth phaseProvide product training to enable the customers to realize the potential of ZeaplIdentify product usage gaps and provide actionable solutions to the customersBuild value-based relationships with customers and create Zeapl champions at enterprise...

  • Customer Success Manager

    3 days ago

    Noida, Uttar Pradesh, India 0b4a5bf0-4bf7-45ed-8d5f-579e722dad18 Full time US$ 30,000 - US$ 60,000 per year

    In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customersPosition Title: Customer Success Manager (CSM)Location: IndiaDepartment: Customer Success About the Role:We are seeking a strategic and results-oriented Customer Success Manager (CSM) to...

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India Evanik Networks Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description:eVanik Networks Private Limited is a leading SaaS provider specializing in back-office solutions for eCommerce sellers. Our platform helps businesses automate key operations, including payment reconciliation, accounting, inventory management across multiple channels, and transaction syncing for online marketplaces. Known for our strong...

  • Customer Success Associate

    6 days ago

    Noida, Uttar Pradesh, India Melimu Edutech Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Customer Relationship ManagementSupport the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement.Assist with customer onboarding, product training sessions, and adoption initiatives.Serve as an additional point of contact for customer queries and ensure timely resolution.Billing, Renewals &...

  • Lead Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AboutMyOperatorMyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...