Assistant Manager, Bid Support

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title: Assistant Manager, Bid Support

Key stakeholders: Proposal Managers/Directors, Business Line Leads, Sales Enablement and Operations Leads, Subject-Matter-Experts

Direct reports: Bid Support Analysts and Specialists

Duties & responsibilities

The role requires the ability to manage and groom a team of Bid Support Specialists, Proposal Writers, Knowledge Management analysts – for producing bids/proposals, draft responses, pitch presentations, case studies, various marketing collaterals, and repository of business metrics in accordance with Clients' requirements and JLL value proposition.

To accept total responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling content, and contribute to the success of the business division.

What this job involves –

Proposal (Bid) Management Role:

• Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time.
• Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, proactive approach to baselining an RFP response, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs – to finalize bid-related output.
• Develop / update / maintain proposal baseline repositories – structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand.
• Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail).
• Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses.
• Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated.
• Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines.
• Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands.
• Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed.
• Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner.
• Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites.
• Manage multiple assignments simultaneously, while working both independently and with other proposal professionals

Team Utilization and Management:

• Manage a team of varied proposal related skills and levels, and assume full responsibility of hiring, grooming, training them and running regular knowledge sharing sessions for their constant learning and development.
• Undertake the responsibility of day-to-day work allocation, ensuring team's full utilization and efficiency metric, timely closures of their projects, and delivery to stakeholders.
• Ensure apt stakeholder communication by the juniors – whether written or verbal
• Showcase the ability to hold crucial conversations and productive feedback discussions – both regular and year end
• Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives

Performance objectives

• Deliver impactful, client-focused, and well-written bid responses and content
• Display an in-depth understanding of JLL's various business lines and our business model
• Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines
• Teamwork, timeliness, quick learning, resourcefulness, ability to ideate – would be the key traits
• Should be open to support during peak hours or after-office hours to contribute towards critical client submissions
• Develop a high performing team with the ability to respond to varied stakeholder requirements – in a dynamic work-environment, usually across different time zones
• Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail

Key skills

• Proposal Writing and Management
• Content/knowledge Management, Use of Digital Platforms
• Stakeholder Communication
• Team Management
• Excellent written, verbal and interpersonal Communications skills

o To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders

o Formal business writing ability is a must; will be required to write or edit varied content types – for JLL leadership and JLL clients

o Tailored communication methods and styles, that allow for effective engagement with specific members

• Understanding of the Graphic Design space and it's potential impact on output
• Methodical and problem-solving approach to work
• Ability to critically understand and analyse content, and derive logical conclusion, w.r.t., its comprehensiveness, aptness and sufficiency for answering the key questions
• Ability to operate in a dynamic environment
• Strong sense of 'client servicing'
• High attention to detail
• Process orientation

Employee specification

• Post-Graduate, with excellent academic credentials
• 10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 5 years of team management experience

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.