Banking professional-CSE
4 days ago
Who Can Apply?
We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry : As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in english and can speak hindi fluently .
Any Graduate /12th /PUC passed – from any stream or discipline
Candidates with active backlogs – are also eligible
Freshers – looking to start their career in the BPO sector or EXP
Experienced professionals – from any customer service background
Job seekers looking for immediate joining
INDUSTRY : BANKING – BFSI
Role: Customer Support Executive – BANKING PROCESS
Work Location : Bangalore – Whitefield (Prestige shantiniketan ,crescent 3) .
Job Type : Full-time
Mode of Wor : Work from Office
Total Openings : 170 +
For more details contact Wilma
Interview venue: Time from 9:00am Onwards ( 24th NOV to 28th NOV)
CONTACT HR _ Shabaaz
�� Venue: 11th Floor, Cresent 3 building, Prestige Shantiniketan, Next to Nexus Mall, Hoodi,Whitefield (Entry from gate no:2) �� Map:
Please refer to the below map location for route guidance and office infra view..
.
What Is Expected from the Role?
Handle inbound call to assist customers with their queries or concerns.
No MTI or basic understanding – Clear and fluent speech essential .
Communicate effectively in multiple languages to address customer needs.
Maintain a positive, empathetic, and professional attitude at all times.
Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).
Key Responsibilities:
Provide voice-based support to customers in multiple languages.
Troubleshoot basic queries related to products, services, or accounts.
Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.
Escalate complex issues to the appropriate department/team.
Ensure confidentiality and security of customer information.
Meet and exceed daily/weekly performance targets (KPIs).
Regards HUMAN RESOURCE TEAM
Job Types: Full-time, Permanent, Fresher
Pay: ₹200, ₹300,000.00 per year
Benefits:
- Health insurance
Work Location: In person
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