Service Engineer
7 days ago
Date: Sep 12, 2025
Location: Ahmedabad, India
Company: ACG
Group Company
ACGE
Job Objective
Primary Responsibilities
Area of responsibility
- Job Responsibilities
To enhance customer experience and build reputation with ACG products; this includes
- providing technical support to enable efficient utilization of ACG products at customer site
- Timely resolution of technical complaints by the customer
Functional
Core:
- To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
- To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
- To conduct customer training programs in house or at customer place.
- Recognizing sales opportunities and communicating the same to our sales TIC's.
- Integrate customer feedback with our existing business process.
- Help in getting competitor information on products, markets, etc.
- To generate spare business, up-gradation business and execute the same at customer place.
Scope of Decision Making: (As per Career Architecture)
- Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors
- Follow up for orders for spares parts, maintenance services, AMC etc.
- Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines
Key Result Areas
Key Interfaces
Educational and Experience Requirements
Educational Qualification & Experience:
- Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)
- Experience: 3 -8 Years
Technical Competencies & Personas
- Basic computer knowledge (word, excel)
Analytical Skills
Communication
Problem Solving
Cross Functional Team Working
Delivering Consistent Results
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