Sr. Service Manager

23 hours ago

Ahmedabad, Gujarat, India SolarYaan - Howd Innovation Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 10,00,000 per year

Key Responsibilities:

Service Strategy & Planning

· Develop and implement the service strategy aligned with company goals

· Design service delivery models to ensure high uptime and reliability of installed systems.

· Establish KPIs and SLAs for service quality, response time, and resolution.

Customer Support & Satisfaction

· Lead customer support and technical assistance teams to ensure prompt resolution of issues.

· Drive initiatives to enhance customer experience and brand reputation.

· Manage escalation handling and critical customer complaints effectively.

Field Service & Operations Management

· Oversee installation, commissioning, and maintenance of solar inverter systems.

· Plan preventive maintenance schedules and ensure execution.

· Monitor field service performance and optimize resource deployment.

Service Network & Partner Development

· Identify, appoint, and manage service partners and authorized service centers.

· Train and audit service partners for adherence to company standards.

· Ensure spare parts availability and supply chain coordination.

Team Leadership & Training

· Build, train, and lead a high-performing service team (engineers, technicians, regional heads).

· Conduct regular technical and behavioral training programs.

· Promote a culture of accountability, safety, and continuous improvement.

Technical Expertise & Feedback

· Provide technical guidance on inverter systems and related technologies.

· Coordinate with R&D and production teams to feedback field issues and improvements.

· Stay updated with industry trends, competitor products, and technological advancements.

Reporting & Budgeting

· Develop and manage service budgets and cost control initiatives.

· Present periodic service performance reports to management.

· Monitor warranty costs, spare parts consumption, and service profitability.

Qualifications & Experience:

· Education: B.E./B.Tech in Electrical, Electronics, or related engineering field.

· Experience: Minimum 8-12 years in service/after-sales roles, with at least 2-3 years in a leadership role in the solar inverter, power electronics, or renewable energy industry.

· Proven track record of managing large service teams and nationwide service networks.

· Knowledge of inverter topologies, solar PV systems, and electrical installations.

· Strong customer orientation and communication skills.

Interested professionals can connect on

Job Type: Full-time

Pay: ₹800, ₹1,000,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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