Team Experience and Conduct-Customer Service

Key ResponsibilitiesTeam Management:Lead, motivate, and manage a team of email support agents.Allocate workload and monitor performance to ensure SLAs and KPIs are met.Conduct regular team meetings, coaching, and performance reviews.Operational Excellence:Ensure all customer emails are responded to within defined timelines and quality standards.Monitor...

To delight internal and external customers over the phone ( inbound & outbound -call back)• Interact with customers over the phone, chat , email to understand their banking needs.• Provide excellent customer service to achieve customer loyalty.• Resolve problems over the live chat, email or telephone.• Convert sales opportunities in order to meet...

Hiring with a startuphyper-local rapid-delivery retail B2C platform providing doorstep delivery of quality fresh groceries, clean fruits & vegetables.Shift– Rotational Shifts & Rotational weekly offRole type– 6 Days workingRole Overview:We are looking for a Customer Experience Team Lead with 10+ years of overall experience in customer service and a...

DescriptionThe team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas for improving, and collaborate with cross-functional teams to...

Customer Experience Team MemberThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations...

As a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community Your main goal is to ensure every person, from new inquiries to long-term members, has an outstanding experience with us. You'll help new people discover Vigoure, support our existing members in making the most of their journey, and...

Process - Customer ServiceQualification - GraduationFreshers & Experience both can applyLanguage - English + Hindi should be excellent.6 days working & Sunday off.Shift - 9am to 6pmVersant - above 5Immediate joiner required.Job Types: Full-time, PermanentPay: ₹20, ₹25,000.00 per monthWork Location: In person

Position Title:Customer ServiceEducation:Graduate / PostgraduateExperience: 10 yearsLocation:BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

Experience: 2+ years in leading teams in e-commerce or customer support environmentsFunction: Customer Experience / Customer SuccessAbout the Role -Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) teamThis role is crucial in ensuring a seamless customer experience from the first interaction to...