Enterprise Account Manager

3 days ago

Gurgaon, Haryana, India Darwix AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location: Gurgaon (On- Site)

Working Days: Monday to Friday, with 1st and 3rd Saturdays off

Working Hours: 10:30 AM – 8:00 PM

2–5 Years Experience

About Us – Darwix AI

Darwix AI is one of India's fastest-growing GenAI startups, redefining enterprise sales and customer engagement with real-time conversational intelligence. Our product suite includes:

  • Transform+: Real-time speech-to-text and scoring engine for sales teams
  • GenAI-powered coaching & assistive layer during live customer interactions
  • Store Intel: AI-enabled analytics for physical retail environments

We partner with enterprises across BFSI, real estate, retail, and healthcare in India, MENA, and Southeast Asia — and are now expanding aggressively into the US market. Backed by global VCs and operators from Google, Salesforce & McKinsey, we're building the world's most scalable AI sales intelligence platform.

What You'll Do

  • Manage and grow relationships with onboarded enterprise accounts.
  • Serve as the trusted partner for L2 stakeholders; ability to engage and influence at L1 level is a strong plus.
  • Oversee account health, client satisfaction, and delivery timelines in coordination with internal teams.
  • Understand client objectives and translate them into actionable plans.
  • Identify upsell or cross-sell opportunities through proactive engagement.
  • Track key metrics and provide regular updates on account performance.
  • Handle escalations smoothly and maintain a strong sense of ownership over client outcomes.

What We're Looking For

  • Minimum 2 years of experience in account management or client success, preferably in SaaS, AI, or technology-driven products.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Proven experience managing enterprise accounts and cross-functional coordination.
  • Ability to navigate conversations with senior-level stakeholders.
  • A mix of strategic thinking and hands-on execution.

If you feel you can be the right fit for the role apply now at with subject line "Enterprise Account Manager".

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