Stream Lead- New Installation, Modernization and Purchase

**Location: Pune, Maharashtra, India

Job ID:
84801**
We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Join us as a
Stream Lead- New Installation, Modernization and Purchase (Backend Operations)

Your Main Responsibilities
Position overview / Objective of the position:
The Stream Lead is responsible for the smooth and accurate service delivery and manages operations for NI MOD and Purchase Backen Operations in the respective function / process to ensure cost-efficient operational target realization.

Role targets are measured according to agreed SLA levels, productivity and budget. Additional targets are related to talent development, support of continuous improvement programs and co-worker satisfaction.

Role Responsibility:
Delivery
Responsible for the day to day operational delivery of a specific process.

Manage their Service Team Leads and service operations resources and prioritize activities as required.

Engage with senior stakeholders both internally (e.g. other BSC Stream Leads) and externally (e.g. Company Head Office Functional responsible, service receiver, Company HQ BSC Center of Excellence - CoE).

Ensure that processes are executed in line with process design and standards.

Responsible for service performance to ensure operational control and service delivery according to agreed quality and time.

Provide input to service management reporting, governance forums and other stakeholder management activities, leveraging KPI measures for own operational needs, improvements and issue resolution.

Accountable for the resolution of service incidents, failures, and ongoing performance issues.

People/Team Leadership
Manage a large service operations team of people, incl. recruit, train, develop and coach team and assist them with complex activities as needed.

Set process-based objectives and targets for individuals.

Perform performance reviews and evaluations and agree annual reward (e.g. for innovations).

Maintain frequent interaction with service receiver to gather, analyse internal requirements and identify opportunities to expand process scope or improve process effectiveness.

Continuous Improvement and Transformation
Responsible for service / process area innovation, automation and continuous improvement identification and implementation, aligning regularly with Company HQ BSC CoE, stream leads and Company HQ / Country HQ functional responsible, and technology / requirements alignment with Company HQ IT / Company Business Process Manager.

Initiate ideas and drive structured innovation within the service stream.

Work closely with the Team Leads and the delivery teams to review service issues, understand root causes and identify resolution and mitigation activities. Working with representatives across the process team to provide an impartial view and ensure a constructive balance between implementing best practice and process practicalities / exceptions.

Prioritize process improvements and define a roadmap and plan with agreed outputs

Communicate roadmaps and work with Team Leads to plan and implement initiatives.

Manage continuous improvement training/schedule and embed innovation in delivery teams and ways of working.

Keep communication and alignment with Company HQ BSC CoE

What You Bring
Requirements and Skills

• Proven work experience in man management of 8+ years preferably from shared services/ equivalent industry. Total experience should be more than 10 Years.
• Having a strategic and solution-oriented mindset.
• He/she should be able to plan, coordinate, and drive strategic initiatives focused on scaling back-office support in a best practice- manner.
• The candidate should have a proven success in creating customer centric experiences in an efficient and culturally appropriate way.
• Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills.
• Should be highly service oriented and driven. Will prefer to hire someone who has worked in a challenging environment in her/ his current or previous role.
• Good inter-personal and communication skills.
• Should be hands on with transition management, technology landscape and MIS/ Reporting
• Stake-holder management and negotiation skills should be very good.

Qualification:
MBA preferred, but graduate candidates with relevant work-experience would also be okay.

Location: Chakan, Pune

What's in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.