Firewall Support Executive

2 days ago

Surat, Gujarat, India 25a135b8-f4fe-4b6c-b794-e6ffc5305c82 Full time ₹ 20,000 - ₹ 40,000 per year

Technical Support Job Description Template

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Technical Support Requirements:

  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

  • Firewall Support Engineer

    14 hours ago

    Surat, Gujarat, India THE RRKS Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    RELOCATION NOT ACCEPTABLETHIS OPENING FOR SURAT CANDIDATE ONLYRole DescriptionThe Firewall Support Engineer will be responsible for providing technical expertise in the troubleshooting and maintenance of firewall systems, ensuring their smooth operation. Daily tasks include diagnosing and resolving firewall-related issues, offering technical and customer...

  • Sr. IT Executive

    1 week ago

    Surat, Gujarat, India Arham Wealth Management Private Limited Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Company DescriptionArham Wealth Management Pvt. Ltd. is a full-service financial firm based in Surat, offering a wide array of investment services tailored for traders, investors, and families seeking long-term financial security. Our services include equity trading, commodities & currency trading, IPO investment support, mutual funds & SIPs, insurance...

  • IT Support Executive

    2 days ago

    Surat, Gujarat, India Torque Insurance Brokers Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionTorque Insurance Brokers Pvt. Ltd. (TIBPL) is a client-focused organization committed to delivering the highest standards of service. With a team of skilled risk managers, engineers, and insurance experts, TIBPL ensures that clients' insurance needs are thoroughly assessed and adequately protected. Supported by advanced infrastructure and...

  • Support Executive

    6 days ago

    Surat, Gujarat, India XSQUADS Tech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title:Support Executive – GamesDepartment:Player SupportLocation:Remote/On-siteJob Overview:We are seeking a proactive and detail-orientedSupport Executiveto manage all incomingplayer support communicationsacross multiple channels includingemail, WhatsApp, and Discordfor our games. The candidate will be responsible for replying to players, organizing...

  • Technical Support Executive

    7 days ago

    Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...

  • Customer Support Executive

    4 days ago

    Surat, Gujarat, India Corenet Tech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionCorenet Tech is a leading digital marketing agency and web app development company dedicated to helping brands succeed in niche markets. We specialize in planning, data analysis, and strategic implementation of marketing plans to drive business growth. By joining Corenet Tech, you will be part of a team shaping the future of digital...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India 0e2547a6-7cbe-4919-bb78-70ae3403a69a Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    We're Hiring – Customer Support ExecutiveWe are looking for a confident and well-spoken Customer Support Executive with excellent English communication skills. The ideal candidate should be able to handle customer queries professionally, provide quick solutions, and maintain a positive customer experience. Location: Katargam – Rashi Circle Salary:...

  • Customer Support Executive-Surat

    2 days ago

    Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Support ExecutiveSummary:We are seeking a Customer Support Executive with 1-3 years of experience in Email Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels.Roles and Responsibilities:Respond to customer...

  • Technical Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Customer Support Executive

    18 hours ago

    Surat, Gujarat, India DK Infoway Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    Full job description:-Only male candidates can apply. The ideal candidate will have 1-2 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...