Customer Quality Engineer
5 days ago
Mission
Key missions of the position:
- Ensure that Product / Process/Customer Quality targets are met
- Ensure Implementation of relevant quality requirements of WMS & IMS / IRIS
- Resolve Internal process and customer pain points systematically (Robust RCA and related actions)
Responsibilities
Main responsibilities:
- Ensure that Design Standards are respected, Critical characteristics identified & defined in PFMEA & control plans and respected.
- Ensure Preparation of Inspection & Testing Plan (Assembly & Testing Check sheets) for new product development
- Ensuring Internal FAI, track closure of open points, if any prior Customer FAI.
- Update the applicable Quality documentation (Assembly & Testing Check sheets) & initiate Internal FAI following a product or process related changes inline with ECR / PCR.
- Represent Customer within Wabtec on Quality matters (communication/Escalation)
- Co-ordinate plant QRQC to resolve customer complaints.
- Review primary failure report shared by field team & recommend RR request for further approval.
- Maintain RR & SGRN log for tracking of replacement parts & conduct basic analysis of failure.
- Create MCO for rework and testing of filed returned parts.
- Complete documentation & co-ordinate with SCM / Finance to invoice RR parts.
- Conduct investigation of field returned parts & make FAR/Detailed 8D/PDCA report.
- SGRN parts scrap note generation and approval to dispose.
- Perform Process, Special process , WI & ROP product audits as per plan, verify customer issue CAPA sustenance online.
- Ensure monitoring & Implementation of ECO/DRC.
- Visit to customer site to get feedback on product, WR /0km issue Analysis / Joint note sign-off as per plan/requirement. Maintain OPL and track for closure.
- Responsible for achievement of target sets for the area responsible
- Clearing Quality wall as per the Norms with 2 working days
- Ensure PDI clearance and moving to FG area and maintain the document traceability as per the defined process
- Authorisation of clearing Picking list for invoicing
- Handling customer complaints and sending RCA
- Provided with authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected
- Ensuring active participation of Kaizen blitz & Shainin project
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