Senior IT Officer, Business Solutions I

Senior IT Officer, Business Solutions I

Job #:

req34999

Organization:

World Bank

Sector:

Information Technology

Grade:

GG

Term Duration: 2 years 0 months

Recruitment Type:

Local Recruitment

Location:

Chennai,India

Required Language(s):

Preferred Language(s):

Closing Date:

12/2/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Working at the World Bank Group (WBG)
provides a unique opportunity to help client countries solve their greatest
development challenges. The World Bank Group is one of the largest sources of
funding and knowledge for developing countries; a unique global partnership of
five institutions dedicated to ending poverty on a livable planet.

With 189 member countries and more than 120
offices worldwide, the World Bank Group works with public and private partners,
invests in groundbreaking projects and uses data, research, and technology to
develop solutions to pressing global, regional and local challenges. For more
information, please visit
The organization has undertaken an
ambitious exercise to revise its mandate, products and structure to adjust to
the multiple, intertwined crises affecting the world today (see Evolution
Roadmap), in the move to becoming a better Bank.

Business Unit Overview

The mission of the Information and
Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage
information and technology as a force multiplier to accelerate, deepen, and
sustain development impact. Their vision is to harness information and
technology for a world free of poverty on a livable planet. For more
information on ITS, check this video:

Department Context

The WBG Corporate Solutions Department
(ITSCO) is focused on the digital transformation of essential corporate
services to ensure WBG operations are seamless, resilient, and future‑ready. Uniting digitalization roadmaps, experience design, process
optimization, application delivery, systems management, and technology
modernization across some 170 products and services, the department links
business ambition with operational excellence—from intuitive employee experiences and
precision payroll to data-driven decision making, intelligent automation, and
AI enablement. Operating from Washington, Chennai, Sofia, and Singapore in a
global delivery model, the team seeks to combine disciplined strategic planning
with focused roadmaps, agile product delivery, design‑forward innovation, digital engineering, automation, and AI to
produce solutions that are engaging, impactful, and efficient. The goal is a
unified, OneWBG corporate backbone—streamlined, connected, and adaptive—that
empowers leaders, staff, partners, and shareholders with the processes,
capabilities, and insights to advance the WBG's mission at scale.

Unit Context

The Corporate Digital Acceleration unit
serves as an active innovator and designer for the digitalization of the World
Bank Group's most essential corporate functions and processes and the
technology systems that support them. Addressing approximately 25 operational
value streams across nearly two dozen corporate VPUs and all four WBG
institutions, the unit acts as a catalyst for modernizing how corporate
business is conducted. Its mandate is to integrate forward‑looking disciplines—business architecture, strategy road mapping, design thinking, rapid
prototyping, rigorous process analysis, and intelligent automation—into a
unified transformation capability that addresses immediate operational
challenges while positioning corporate functions for long‑term agility and performance. At its core, the unit advances a
OneWBG-first approach, ensuring transformation efforts are strategically
aligned, interoperable, and mutually reinforcing across the WBG's corporate
solutions.

Duties and Responsibilities

The Senior Experience Designer, Corporate
Digital Acceleration, will be responsible for shaping and delivering
user-centered digital experiences that support the World Bank Group's essential
corporate functions and processes. This role leverages design thinking, prototyping,
and data storytelling to translate user needs and business objectives into
engaging, accessible, and impactful solutions. The Senior Experience Designer
will collaborate closely with cross-functional teams and business stakeholders
to conduct user research, develop wireframes and prototypes, and optimize
digital products through iterative testing and feedback. By championing design
excellence and continuous improvement, the Senior Experience Designer will
ensure that digital solutions drive innovation, enhance user satisfaction, and
advance the WBG's digital transformation agenda.

User Research and Feedback Gathering

• Conduct user research and usability testing to collect insights
that inform design decisions.

• Analyze user feedback and performance metrics to refine and
enhance design solutions.

• Translate user feedback from research, help desk tickets,
analytics, and other channels into actionable product design improvements.

Design User Experiences

• Design accessible, user-centered experiences across digital
platforms to improve user satisfaction and engagement.

• Adhere to design standards and guidelines to ensure consistency
across all platforms.

• Support the development and ongoing improvement of the
organization's user experience vision, ensuring alignment with business
objectives and market dynamics.

• Optimize user experiences for various applications through user
research, digital experience strategy, information architecture,
interaction design, visual design, and usability testing.

• Translate user needs and business requirements into features
and functionality for engaging digital experiences.

Stakeholder Engagement and Collaboration

• Collaborate with business stakeholders to identify and eliminate obstacles, ensuring seamless progress and timely updates on product design initiatives.

• Design wireframes and prototypes to effectively communicate design ideas and concepts to business stakeholders.

• Advocate for strong user experiences by communicating end-user needs clearly and effectively to business stakeholders.

• Facilitate design thinking workshops and design sprints to help delivery teams and business stakeholders align on user-centered product strategy.

Prototyping and Data Storytelling

• Develop wireframes, prototypes, and storyboards to visualize
and communicate design concepts.

• Apply data storytelling techniques to present user insights and
design rationale to stakeholders.

• Continuous Improvement and Knowledge
Sharing

• Provide knowledge-based guidance to junior staff within the job
area.

• Seek common ground and negotiate issues with internal and/or
external clients to recommend solutions for higher-level approval.

• Establish continuous improvement feedback loops within the
team, including design critiques and knowledge sharing sessions.

Team Leadership and Development

• Provide guidance, coaching, and training to junior staff,
fostering a culture of innovation, empowerment, and accountability.

• Establish effective collaboration across teams and the
department.

• Build and develop high-performing, globally distributed teams,
setting clear objectives and enabling career development.

Selection Criteria

• Master's degree with 7 years of relevant experience, or
Bachelor's degree with a minimum of 10 years of relevant experience, or
equivalent combination of education and experience.

• Certification in Agile methodologies (e.g., SAFe Agilist or
similar) and Experience Design (e.g. HFI CXA, IDEO U Foundational Design
Thinking, or NNG UX) required.

• Demonstrated ability to design accessible, user-centered
digital experiences and optimize them through iterative research and
testing.

• Advanced proficiency in design thinking frameworks,
wireframing, prototyping, UI/UX research, and persona development.

• Demonstrated ability to
design and scale User Experience teams at an enterprise level. Skilled in mobile-first
design, storyboarding, interaction design, usability testing, and
information architecture.

• Skilled in Agile methodologies and proven experience
integrating design thinking and user experience design into the Agile
product delivery process.

• Familiar with artificial intelligence (AI) concepts as applied
to design.

• Ability to collaborate with stakeholders, negotiate solutions,
and communicate design concepts effectively.

• Deep passion for the mission of the WBG and commitment to
diversity, equity, and inclusion.

This
internal requisition is open to WBG and IMF staff only (including short-term
and extended term consultants/ temporaries). External candidates are
requested not to apply. In case an external candidate applies, their
application will not be considered.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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