Junior Account Handler

1 day ago

IN Vadodara A Building PIB Group Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Purpose:
To treat our customers fairly providing a professional, friendly and efficient service to clients contributing to growth of the accounts working within Group Broking Procedures and to company service standards

To assist Account Executives with the retention of existing customers by continual development of relationships and delivery of customer service standards.

Key Responsibilities:

  • Assist Account Executives to contribute to growth and development of the company
  • with allocation of renewal clients
  • Provision of quotations as requested by executive
  • Renewal procedures to be followed per Group Broking Procedures provided
  • Group accounts procedures and queries to be complied with
  • Post processing within timescales, Group Broking procedures and to company standards
  • Updating Acturis as per client's policy and risk.
  • Intelligent labelling of system entries
  • Carrying out due diligence on each case by SDT (Service Delivery Team) prior to renewal. Resolving any adverse info found prior to renewal.
  • Preparation and issue of risk registers / pre-renewal agendas/submission/renewal reports for issue to client/insurers
  • Documentation checking prior to account executive signing off prior to subsequent issue
  • File maintenance – general housekeeping of all records
  • Contribution to overall efficient running of PIB
  • Open communication and liaison with all other departments within PIB
  • Diary / Tasks - accurate use and maintenance
  • Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to commercial manager
  • Constant communication on file progress between you and the relevant Executive
  • Continual professional development (self-driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required.
  • Identify, report and resolve: - Breaches / complaints / E&O and to Respond positively to QA
  • Other duties as and when required.
  • Making sure any Mid Term Adjustment/LCR/Lapse/cancellation is processed in timely manner.
  • Obtaining quotes from the market via presentation.
  • Due Diligence to be carried out for the NB Rekey cases allocated.
  • New Business Rekey to be done once allocated.
  • New Business file to be processed (post-inception), once allocated.

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