Associate, Customer Care
20 hours ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a detail-oriented and customer-focused Associate to join our Customer Excellence, North America Billing Disputes team. In this critical role, you will be responsible for the prompt, accurate resolution of customer billing disputes while upholding a high standard of customer service.
The North America Billing Disputes team is vital in ensuring customer satisfaction and improving billing accuracy by conducting thorough root cause analysis and collaborating with cross-functional partners.
What You'll Do
In this role, you will:
Responsibility 1: Dispute Resolution and Documentation – Investigate and resolve customer billing disputes raised through Salesforce (SFDC) within defined Service Level Agreements (SLAs), accurately documenting all customer interactions, case updates, and resolutions.
Responsibility 2: Cross-Functional Collaboration – Perform root cause analysis and collaborate with key internal stakeholders, including Billing, Sales, Contracts, and Operations teams, to ensure timely and effective resolution of complex issues.
What You'll Bring
The ideal candidate will have:
2–4 years of experience in customer service, billing, or dispute resolution, preferably supporting the North America region.
Strong knowledge of customer relationship management (CRM) systems, specifically proven experience using Salesforce (SFDC) or a similar platform.
Proven ability in problem-solving and data analysis, with a detail-oriented, analytical mindset.
Bachelor's degree in Commerce, Business Administration, or a related field.
What We Offer (Benefits)
Since this role is located in Bangalore, India, and requires a specific shift, we can include those details:
Shifts: 5:30 PM to 2:30 AM Indian Standard Time (IST).
Location: Bangalore.
Work Mode: Hybrid (in-office presence as per company policy).
Tools: Laptop and secure network access provided for remote/hybrid work.
Call to Action
If you are ready to apply your strong analytical and customer service skills in a dynamic, global environment, apply now to join the Iron Mountain team
Category: Customer Support-
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