SAP CRM Techno Functional Consultant

2 days ago

INDIA ALL STATE BANGALORE IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Subcontractor-SAP CRM Techno functional

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000 professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

About the Job – We are looking for SAP CRM TECHNO FUNCTIONAL Consultant.
Educational Background – Any Graduate.
Experience- 8 years.
Location- Noida/Bangalore/Pune/Mumbai/Hyderabad/Chennai.
Responsibilities:

• Manage the SAP CRM 7.0 application (Technically and Functionally) as part of application support for a leading gas utility within UK

• Liaise with business users (back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team.

• Carryout System Testing of the fixed Incidents and update defects in Quality Center then coordinate with business for the UAT signoff and then manage the release/deployment of the fix.

• Delivering Impact assessment/solutions for change requests raised by business users.

• Manage, coordinate and report application major incidents (P1 & P2)

• Preparation of cutover plan/RFC for implementation.

• Build end to end documentation and catalogue for supported applications and known errors.

• Hand out and give Knowledge Transfer sessions to the team.

• Support to Design daily, weekly and monthly management reports for client.

• Business Engagement – Engaging with business proactive to build trust and relationship for better stakeholder management.

• Demonstrate Proactive Approach rather than fix on fail.

• Over-all experience with 8 years in SAP CRM 7.0.

• Knowledge of CRM functional configuration

• Knowledge of ABAP

• Knowledge on Adobe Forms

• Good experience in Workflow, Web service

• Should have good analytical and problem-solving skills in both Support and Projects.

• Good knowledge in basic

• Experience on CRM WebUI including Component, Windows, View sets and View

• Technical expertise includes creation and usage of Data Dictionary, Selection Screen, and Dialog programs, Reports, Data Migration Techniques, SAP Script, Smart forms, Adobe Forms, ABAP Objects, BAPI and BADI.

• Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment)

• Has capability to translate business requirements into design and then to development

• Should be able to assist the customers with business case for the development of the chosen option.

• Should have very good communication skills

• Proactive in identifying issues and coming out with solution

• Should have worked in Support projects

Experience LevelMid Level

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