Kol - AM - Operations

2 days ago

Kolkata, West Bengal, India Yugn Full time ₹ 9,00,000 per year

Profile: AM Operations (Banking Inbound Process)
Sector: BPO
 
Location: Salt Lake City, Kolkata (Work from Office only)
Transportation: 2-way Cab Pickup Drop Facility
Experience: Min. 1 yr. on paper experience as AM Operations
Education: Graduation (any stream)
Salary: Up to 9 lacs CTC + Incentives
Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off
 
 Description:
·      Develop and implement methods to create, track, measure and communicate processes and systems
·      Monitor the process performance on day-to-day basis and define corrective & preventive actions & identify improvement opportunities
·      Develop visual and non-visual based SOPs for knowledge-sharing and process improvements
·      Develop Strong process Knowledge
·      Oversee the successful implementation of Projects assigned
·      Prepare reports and maintain records of work accomplishments and administrative information, as required
·      Understand project requirements, coordinate with resources, and direct the projects in the right direction in a timely manner
·      Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements
·      Delegate and allocate responsibilities efficiently to manage projects end to end
·      Ability to identify strengths and weaknesses of team members and suitably make changes if required
·      Ability to manage multiple, concurrent projects and initiatives
·      Outstanding verbal and written communication skills
·      Excellent organizational skills with the ability to handle and prioritize multiple projects
·      Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates
·      Ability to work under tight deadlines with short turnarounds in a fast-paced working environment

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