Desktop Operations Engineer

3 days ago


Remote, India Dhruva Technologies Full time ₹ 30,000 - ₹ 3,00,000 per year

Job Description – Desktop Operations Engineer / Software Support Engineer (IT Help Desk)

Department: IT / Help Desk

Work Stream: Desktop Operations

Role: Software Support Engineer / Desktop Operations Engineer

Role Overview

We are looking for an experienced Desktop Operations Engineer / Software Support Engineer to provide Level 1 and Level 2 technical support in a fast-paced telecom broadband fiber environment. The role involves troubleshooting end-user systems, ensuring smooth desktop operations, and supporting critical enterprise and telecom-specific applications.

Key Responsibilities

Respond to user queries through phone, email, or ticketing system.

Troubleshoot issues related to desktops, laptops, printers, and peripheral devices.

Provide support for telecom domain applications, including CRM, OSS/BSS, and fiber provisioning tools.

Resolve basic network connectivity issues (LAN/WAN, VPN, Wi-Fi).

Support installation, configuration, and upgrades of operating systems and desktop software.

Manage user accounts, password resets, and access requests through Active Directory.

Maintain asset inventory, hardware records, and ensure compliance with IT security policies.

Coordinate with Level 3 teams for escalated or complex issues.

Perform routine system checks, updates, and patch compliance activities.

Requirements

Bachelor's degree in IT, Computer Science, or related field.

2–4 years of experience in desktop support or IT help desk roles (telecom experience preferred).

Strong working knowledge of Windows / macOS, hardware troubleshooting, and device configuration.

Hands-on experience with Active Directory, user management, and group policies.

Good understanding of TCP/IP, DNS, DHCP, and basic networking fundamentals.

Familiarity with telecom OSS/BSS applications is a strong advantage.

Excellent communication, customer service, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Work Location: Remote


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