Intern-Account Manager

2 days ago

Bengaluru, Karnataka, India Karbon Business Full time ₹ 2,00,000 - ₹ 5,00,000 per year

About Us
Karbon is transforming the future of finance. As a leading B2B fintech platform, we empower India's fastest-growing companies with intelligent, reliable, and scalable financial solutions. From payments to working capital, Karbon supports 3000+ startups, unicorns, and enterprises—backed by Y Combinator and global VCs.

Our Vision & Mission
We're on a mission to empower India's finance leaders with world-class fintech products.

Our vision is to build the most trusted financial operating system for Indian businesses—simple, intelligent, and transformative.

Job Summary
We're looking for a proactive Account Manager Intern to join our Customer Success and Client Relationship team. This is an ideal internship for freshers or early-career candidates who want to learn account management, customer success, client servicing, and B2B relationship management in a fast-scaling fintech environment.

You'll support customer onboarding, manage routine client queries, track account health, and contribute to a best-in-class customer experience for Karbon's users.

Where You Can Create Impact

  • Assist in managing customer accounts and building long-term relationships.
  • Support customer onboarding, product walkthroughs, and account setup.
  • Handle day-to-day client queries with clarity, empathy, and professionalism.
  • Coordinate with internal teams—product, operations, support—to resolve issues quickly.
  • Track account health metrics, renewals, and client engagement touchpoints.
  • Maintain accurate updates in CRM tools and prepare client reports.
  • Identify upsell and cross-sell opportunities (where relevant).
  • Proactively flag customer pain points and help improve the client experience.

Must-have Skills
Requirements for the Role

  • Excellent communication skills (spoken + written).
  • Strong rejection-handling and ability to stay calm under pressure.
  • High empathy and customer-first mindset.
  • Ability to multitask and manage client expectations in a fast-paced environment.
  • Hunger to learn and take ownership.

Good-to-have Skills

  • Basic Excel skills (filters, pivots, data cleanup).
  • Familiarity with CRM tools like HubSpot, Zoho, or Freshsales.
  • Prior internship or exposure to customer success, client servicing, or sales roles.

Our Way of Life — The Karbon Values
C – Collaborate to Win

We succeed together—partnering with customers and teammates to get results.

E – Elevate the Bar

We strive for excellence in every customer interaction.

O – Own It End-to-End

We take complete responsibility for the customer journey.

Perks & Benefits

  • Access to internal learning resources and exposure to fintech/sales workflows.
  • Participation in team events, open demos, and learning sessions.
  • Flexible work arrangements.
  • Hands-on experience shaping AI-powered fintech solutions.
  • Exposure to senior leadership and strategic decision-making.

Note:
This is a paid internship.Skills: customer relationship management (crm),communication,excel dashboards

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