Systems Engineer

3 days ago

IMEA India Middle East Africa Lixil Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Systems Engineer

This is a 6 day a week, and 3 shifts role.

Responsibilities

  • Continuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc. in LIXIL
  • Respond to critical and major system alarms on a 24x7 basis
  • Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
  • Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
  • Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
  • Provide monitoring and KPI reports regularly and upon request
  • Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
  • Participate in training and development to stay updated on new technologies and procedures
  • Collaborate with other Digital team members to ensure seamless support operations
  • Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
  • Handle and solve IT incidents related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
  • Handle and solve IT tasks related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
  • Graduation or equivalent; a degree in Information Technology or a related field is a plus

Requirements

  • Graduation or equivalent; a degree in Information Technology or a related field is a plus
  • Shift working required and mandatory; 6 days a week on a rotational basis
  • Role may require flexibility, including working different hours, weekends, or holidays, to provide global support coverage
  • Experience in customer service or technical support role
  • Excellent communication skills, ability to explain technical concepts to non-technical users
  • Strong problem-solving skills and the ability to follow documented procedures
  • Basic understanding of computer systems, networks, and software applications
  • Ability to manage multiple tasks simultaneously
  • Familiarity with ticketing systems, preferably Jira, is an advantage
  • Willingness to work some shifts and weekends if necessary
  • Nice to have specialty is any of the languages (Japanese, German, Spanish and Chinese)

Qualifications

  • Experience in a multi-tiered support environment
  • IT certifications (e.g. CompTIA A+, ITIL Foundation) are a plus
  • Minimum 1- 3 years of Working experience / Freshers also

  • Systems Engineer

    3 days ago

    IMEA (India, Middle East, Africa) Lixil Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Lixil India is Hiring for System Engineers - Global IT Operations Center at Gurgaon LocationThis Position will be responsible for:Continuously monitor system alarms from all kinds of IT devices in LIXILRespond to critical and major system alarms on a 24x7 basisFollow documented processes and procedures to resolve common issues related to software, hardware,...

  • Systems Engineer

    3 days ago

    IMEA (India, Middle East, Africa) Lixil Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Lixil India is Hiring for System Engineers - Global IT Operations Center at Gurgaon LocationThis is a 6 day a week, and 3 shifts role.This Position will be responsible for:Continuously monitor system alarms from all kinds of IT devices in LIXILRespond to critical and major system alarms on a 24x7 basisFollow documented processes and procedures to resolve...

  • Systems Engineer

    1 day ago

    IMEA (India, Middle East, Africa) Lixil Full time ₹ 25,00,000 - ₹ 75,00,000 per year

    Systems EngineerResponsibilitiesContinuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc. in LIXILRespond to critical and major system alarms on a 24x7 basisFollow documented processes and procedures to resolve common issues related to software, hardware, and networksEscalate complex or unresolved issues to Tier 2...

  • Data Engineer

    3 days ago

    IMEA (India, Middle East, Africa) Lixil Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Title: Data EngineerOverviewA Data Engineer plays a crucial role in designing, building, and maintaining the infrastructure that powers our data-driven decisions. You'll be at the heart of our data ecosystem, ensuring data is reliably collected, stored, and processed to provide clean, accessible data for our analytics and business intelligence teams.Key...

  • Data Engineer

    3 days ago

    IMEA (India, Middle East, Africa) Lixil Full time US$ 60,000 - US$ 1,20,000 per year

    Title: Data Engineer Job Description:A Data Engineer is responsible for designing, building, and maintaining large-scale data systems and infrastructure. Their primary goal is to ensure that data is properly collected, stored, processed, and retrieved to support business intelligence, analytics, and data-driven decision-making.Key Responsibilities:Design and...

  • Senior Salesforce Developer

    3 days ago

    IMEA (India, Middle East, Africa) Lixil Full time US$ 60,000 - US$ 1,20,000 per year

    Senior Salesforce DeveloperWe are seeking a skilled Senior Salesforce Developer to design, develop, and maintain our Salesforce Sales, Service, and Marketing Cloud solutions. The ideal candidate will have extensive hands-on development experience across the Salesforce platform and a strong background in integrating Salesforce with 3rd party systems using...

  • Leader Retail Sales

    3 days ago

    IMEA (India, Middle East, Africa) Lixil Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionJob TitleNational Sales Leader – RetailDepartmentSalesReports to Leader SalesRole ObjectiveA Head of Retail Sales in India is responsible for developing and implementing sales strategies to drive revenue, overseeing day-to-day retail operations, managing sales teams, and ensuring customer satisfaction across multiple stores or a region....

  • Project-Construction Manager

    2 weeks ago

    Middle East, India Slainte Engineering Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Our Client a leading MNC out of Europe is looking for a Project/Construction Manager who can Lead a large team responsible for 200 MW Ground mounted solar project with 800 MWH Battery Energy Storage System in Middle East.This is an 18 Month overseas opportunity with excellent salary package.Get experience on cutting edge battery storage technologyRole &...

  • LabVIEW System Engineer

    1 week ago

    Pune, India ARAV Systems Full time

    Job Description About the Company ARAV Systems Private Limited is a System Integration & Automation Firm serving customers around the globe. Job Specifications: - Experience: 2-4 years expertise in LabVIEW. It is preferred to have knowledge of other programming languages like Python, MATLAB, .NET etc. - Location: Pune - Salary: Pay is commensurate with...

  • Lead AWS Systems Engineer

    1 week ago

    Coimbatore, India EPAM Systems Full time

    Job Description We are seeking skilled and dedicated Lead AWS Cloud & DevOps Engineers to join our teams across multiple locations in India. In this role, you will contribute to critical client applications and internal projects, serving as an AWS Systems Engineer specializing in Infrastructure as Code, Containers, or DevOps solutions. Responsibilities -...