Cafe Supervisor

About Us

Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

Key Responsibilities

1. Operational Management:

• Supervise daily café operations, ensuring adherence to company standards.
• Oversee the preparation and presentation of beverages, and food items.
• Ensure the café is well-stocked, clean, and compliant with health and safety regulations.
• Manage opening and closing procedures.

2. Staff Supervision & Training:

• Lead, motivate, and manage a team of baristas and support staff.
• Provide ongoing training in barista skills, customer service, and product knowledge.
• Schedule shifts and manage staff performance to meet operational needs.
• Conduct regular team meetings to discuss goals, feedback, and updates.

3. Customer Service:

• Deliver outstanding customer service, addressing guest concerns and ensuring a positive experience.
• Foster a welcoming and friendly atmosphere, building relationships with regular customers.
• Handle customer complaints and resolve issues promptly.

4. Financial Management:

• Assist in managing the café's budget, including labor costs, inventory, and supplies.
• Monitor sales, analyse trends, and implement strategies to increase revenue.
• Conduct daily cash handling, reconcile receipts, and prepare financial reports.

5. Product Development & Quality Control:

• Collaborate with the Café Manager to create and refine menu offerings, including specialty coffee drinks.
• Ensure consistency and quality in all beverages and food items served.
• Stay informed about industry trends and implement new ideas to enhance the café's offerings.

6. Health & Safety Compliance:

• Maintain high standards of cleanliness and organisation in the café.
• Ensure compliance with all health and safety regulations, including food safety laws.
• Conduct regular inspections and address any issues promptly.

Job Types: Full-time, Permanent

Pay: ₹15, ₹17,000.00 per month

Benefits:

• Provident Fund

Work Location: In person