Business Analysis

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Capturing, analysing and documenting HR business processes using formal analysis techniques
• Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers
• Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)
• Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflow
• Testing config and code to ensure it meets requirements and quality
• Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
• Identifying continuous improvement opportunities e.g. error detection and performance enhancements
• Ensuring alignment with HSBC standards, governance and documentation requirements
• Actively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance 

To be successful in this role, you should meet the following requirements:

• Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform
• Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials
• Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience
• Has worked successfully within a DevOps and Agile team/environment
• Proven self-starter who can operate and develop without close supervision
• Experience in software development and/or application configuration skills.
• Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures
• Experience of working in virtual, geographically dispersed locations and timezones
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
• Excellent Knowledge of HR processes and technologies
• Highly developed Business Analyst skillset, including analysis and documentation techniques
• Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps
• Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets
• Knowledge of HR Service Management, Shared Services and/or Contact Centres

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI