Associate- Cards Ops

3 days ago


Bengaluru, Karnataka, India Mashreq Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Description

Daily processing of post-issuance credit / debit card maintenance activities.Ensure to process all the assigned activities accurately and in timely manner.Highlight any exceptions immediately to the Team Leader.

Responsibilities
  • Data input - checking all incoming requests and confirming they are complete and accurate.
  • Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
  • Ensure performance of following activities are processed within the established turnaround time :
  • Card Cancellations
  • Address Change
  • Card Renewals.
  • Card Replacements
  • Auto Payment Instructions
  • Re-ageing etc..
  • Responsible for consistently meeting the service standards and indicators for the Unit.
  • Assist in managing and fulfilling maintenance related projects / assignments.
  • Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
  • Demonstrate sprit of team work and effort.
  • Strive to deliver superior service to meet and exceed card members expectations.
Qualifications
  • Good knowledge of general banking with good experience in post card issuance activities with processing accuracy.
  • 1-3 years of cards domain/multi-discipline banking experience.
  • Excellent communication skills(both written & verbal),Good analytical thinking/interpersonal skills
  • Strong knowledge on MS Office tools, MIS reporting and analysis


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