Team Leader CDD Services

19 hours ago

Hyderabad, Telangana, India HSBC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job title: Team Leader CDD Services

Purpose of the role:

The role encompasses a number of tasks involving monitoring of Customer Selection and Exit Management cases / triggers post CDD reviews for the WPB clients, liaising with RM, stakeholders, business etc, maintenance and tracking of cases ensuring nil breaches on PLA's/SLA's maintaining MIs to ensure timely completion of CSEM Cases as per Risk Prioritization and KPIs across CSEM stages is adhered at any circumstances.  Aspirants are expected to maintain high standards of quality & adherence to AML Regulations, policies/procedures and coaching of staffs.  Take complete ownership of any profiles/cases that have been assigned to staffs on daily queue allocations and work assignment as per SLAs until stage of completion in line with the agreed CSEM KPI Matrix.

In this role, you will:

Ensure team meets the set productivity target and Quality target month on month.Ensure monthly Governance communications have been circulated with appropriate process updates reporting and flagging of breaches and/or potential breachesTimely and accurate updating of the management information and / or Case MIs as applicable.Proactive and responsible approach to urgent/high priority requests and queries from onshore/RMs been assigned completed and reverted within timely manners.Ability to handle process initiatives like UAT, assessing and delivering the impact of policy changes, process re-engineering automation activities and timely escalation being adhered.Assume responsibility during crisis situations with respect to volumes, escalations, attrition etc. with appropriate BCP testing in place.Timely circulations of group wide cascaded, procedural updates PLAs, SLAs and KPIs are in place and annual sign-off from onshore completions. Ensure compliance with regulatory and internal guidelines prepared for Audits.Ensure compliance with regulatory and internal guidelines.Interpret regulatory/policy changes and understand their implications. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.

To be successful you will

A Bachelor's degree in any stream Excellent Communication skills – Written and VerbalWorking knowledge of MS Excel – Ability to create reports and interpret dataCritical thinking effective judgement and decision making presentation skills (E).Good understanding of WPB CSEM, financial regulatory environment and AML risk implications (D).Critical thinking effective judgement and decision making presentation skills (E).Good understanding of WPB CSEM, financial regulatory environment and AML risk implications (E).Ability to identify gaps in the process and recommend changes to streamline the process Is self-motivated to achieve quality and production targets in line with the department/individual goalsWilling to work a flexible schedule to accommodate business needsAbility to communicate effectively & Attention to details (E)Knowledge of WPB CSEM Ops €Strong keyboard skillsEfficient Organization skillsProven track record of Computer literacy (word processing, PowerPoint, spreadsheets and database applications).Ability to adapt in a dynamic and fast-paced environment.

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

  • cdd analyst

    15 hours ago

    Hyderabad, Telangana, India HSBC Full time ₹ 1,06,000 - ₹ 1,43,000 per year

    Job title: CDD AnalystPurpose of the role:The role encompasses a number of tasks involving completion of CDD reviews for the WPB clients, customer outreach, liaising with RM/senior stakeholders etc, maintenance and tracking of MIs to ensure timely completion of CDD reviews and writing Risk Support Statements for the clients. Aspirants are expected to...

  • Team Leader

    14 hours ago

    Hyderabad, Telangana, India Bank of America Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India Bank of America Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to...

  • Team Leader

    2 days ago

    Hyderabad, Telangana, India Turiyam Consultancy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

  • Team Leader

    2 days ago

    Hyderabad, Telangana, India 8dafe632-def0-4438-9bc8-a7975e658a26 Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    JOB DESPCRIPTIONDesignation:Team LeaderPosition SummaryThe Team Leader is responsible for supervising a team of chat support agents, ensuring high performance in quality and productivity. The role involves team management, coaching and development, policy compliance, administrative tasks, and acting as a liaison between management and team members.Education...

  • Team Leader

    13 hours ago

    Hyderabad, Telangana, India Sharion Laric Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Team Leader Job Description TemplateWe are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training and leadership skills to inspire the team to perform at their optimum. You...

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India Aurigene Pharmaceutical Services Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role OverviewPosition Title: Team Leader - Process R&DRole Band : L1Location : HyderabadPurpose:Lead the design, development, and scale-up of safe, robust, and cost-efficient chemical processes that meet client specifications for quality, yield, and timelines.Objective:Ensure on-time delivery with scientific rigor, data-driven decision-making, and...

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India 20ff524f-b42e-4f5c-9f61-6526adbb4e45 Full time ₹ 4,57,000 per year

    The team leader will be responsible for managing a team of sales consultants, setting sales targets, monitoring performance, and ensuring customer satisfaction. Team leaders should have at least 5 years of experience in car sales and leadership skills.Job Types: Full-time, PermanentPay: ₹33, ₹38,000.00 per monthBenefits:Cell phone reimbursementHealth...

  • Customer Services Team Leader

    6 days ago

    Hyderabad, Telangana, India DAZN Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionReporting to the Customer Services Manager, the Customer Services Team Leader oversees day-to-day operations to ensure seamless service for customers. This role collaborates with the wider business to enhance customer service, drive value, and maintain regulatory compliance.The ideal candidate will lead, motivate, and manage a dynamic team,...

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India Hala Mobility Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionHala Mobility is committed to creating a future where transportation is shared, affordable, and carbon-free. As a clean tech company, we offer a variety of electric vehicle (EV) options for customers to rent, lease, or buy, making us India's first multi-modal vehicle-sharing platform. Our mission is to be people friendly, pocket friendly,...