Senior Admission Counselor
1 day ago
About Company: Established in 2015, upGrad is Asia s largest integrated Learning, Skilling, and Workforce Development company. We offer a diverse range of programs in high-growth fields such as Data Science, Machine Learning, Product Management, MBA, Digital Marketing, and Entrepreneurship. Our mission is to revolutionize the way people learn by creating accessible, high-quality educational experiences that empower individuals to thrive in their professional career.
Job Description Responsibilities
- Engage with assigned leads and promptly initiate contact through the auto dialer system.
- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
- Build rapport, credibility and establish trust with leads through effective communication and active listening.
- Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
- Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
- Maintain accurate records of lead interactions and follow-up activities in the CRM system.
- Minimum of 2 years of Edtech-sales experience (Study Abroad is plus), with at least 1 year spent in a single company.
- Min Graduation is required.
- Previous experience working a 6-day work week.
- Currently working in the capacity of an individual contributor.
- Proven track record of meeting targets in the existing company
- Excellent verbal communication skills with an emphasis on fluency in the English language.
- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
- Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
- Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.
- Study Abroad Experience above 6 months
Hiring Process - Round 1: Virtual Round 2: Virtual Round 3: Face 2 Face Working Days: 6 Days [Monday Saturday] Work Timings: 10:00 AM to 8:00 PM (in office)
Questions for HR Screening:
- How Many edtech sales experiences do you have?
- What type of product were you selling?
- What is your minimum and Maximum ticket size?
- What was your average no. of revenue you have achieved in last 3 Months?
- What is your Revenue or closer target?
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