Technical Support Engineer

7 days ago

Ahmedabad, Gujarat, India Shukla information solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Roles and Responsibilities:

  • Desktop level Hardware and software installation and configuration
  • Basic Networking ( understand the Cabling and configure a network)
  • Application knowledge (MS Office, Adobe, Antivirus, product-based applications, etc.)
  • Basic server Knowledge
  • Install, configure, and maintain the client systems and software.
  • Provide software training to clients, resolve their queries, and troubleshooting.
  • Good command in English speaking and writing.
  • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email).
  • Assess the nature of product or service issues and resolve support problems.
  • Maintain a log of product issues and conveys customer feedback to internal staff.
  • Interact with customers to help troubleshoot and resolve complex product problems or issues.
  • Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Document problems and solutions to training lower-level support on how to properly address customer or product problems.
  • Communicate with the product vendors to improve on the current design or to identify possible problems with the design.
  • Stay abreast of current technology in products, design changes, and new products offered.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Technical Support Occupations: 1 year (Preferred)
  • total work: 2 years (Preferred)

Shift availability:

  • Night Shift (Preferred)

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