Senior System Administrator

Job Purpose:

The Collaboration tools Administrator is responsible for managing and maintaining the organization's Office 365, MS teams, Intune, SharePoint, Defender, MDM and TAM environments while supporting Data Center Operations (DCO) activities. The position requires 24/7 availability to support critical operations and respond promptly to incidents.

Kole Description:

• Office 365 Administration: Manage and maintain Office 365 services, including user accounts, licenses, permissions, and configurations for Exchange Online, SharePomt Online, Teams, and OneDrive.

Intune Administration: Oversee the administration of Microsoft Intune, including device enrollment, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access to corporate resources.

• Security and Compliance: Implement and manage security measures within Office 365 and Intune, including multi-factor authentication (MFA), Data Loss Prevention (DLP), and compliance policies to protect data and meet regulatory requirements.

• Incident Response: Provide 24/7 on-call support for Office 365 and Intune-related incidents, ensuring quick resolution to minimize downtime and disruption.

• User Support: Offer technical support and troubleshooting for end-users, addressing issues related to Office 365, Intune, and other integrated services.

• Monitoring and Reporting: Continuously monitor the performance, security, and compliance of Office 365 and Intune services, generating regular reports on system health and usage.

• Automation and Scripting: Utilize PowerShell and other scripting tools to automate administrative tasks and improve operational efficiency within Office 365 and Intune environments.

• Backup and Recovery: Manage backup solutions for Office 365 data and participate in disaster recovery planning and execution to ensure business continuity.

• Documentation and Training: Develop and maintain detailed documentation of configurations, procedures, and best practices, and provide training to IT staff and end-users.

Key Deliverables:

• Reliable and secure operation of Office 365 and Intune services as part of the overall

IT infrastructure.

• Effective integration of Office 365 and Intune with DCO and NOC operations.

Timely incident response and resolution to ensure 24/7 availability of critical services.

• Efficient management of user accounts, licenses, and security settings within Office 365 and Intune.

*Regular monitoring, reporting, and auditing of Office 365 and Intune performance and security.

• Comprehensive documentation and training materials for internal use.

Knowledge and Skill Sets:

• Office 365 Administration: Expertise in managing Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Intune Administration: Proficiency in Microsoft Intune, including device management, policy enforcement, and application deployment.

• Identity Management: Strong understanding of Entra ID and core components required to maintain a strong security posture cantered around endpoints and user identities.

• Data Center Operations (DCO) and NOC Support: Experience in supporting DCO and NOC operations, with the ability to troubleshoot and resolve issues in a 24/7 environment.

• PowerShell and Scripting: Ability to create and use PowerShell scripts and other tools to automate tasks within Office 365 and Intune environments.

• Security and Compliance: In-depth knowledge of security features in Office 365 and Intune, including MFA, DLP, and compliance tools.

• Backup and Recovery: Understanding of backup solutions for Office 365 data and disaster recovery planning.

• Monitoring Tools: Familiarity with monitoring tools for tracking the health and performance of Office 365 and Intune services.

• Communication: Strong communication skills for providing technical support and collaborating with I teams.

• Documentation: Ability to create detailed documentation and training resources

• 24/7 Availability: Commitment to providing round-the-clock support for entical

Office 365 and Intune services.