HR Operations Specialist

About Us

The Marketplace Guru is an E-Commerce Marketplace Agency and Accelerator dedicated to driving global growth for brands. We help brands scale internationally by integrating them into our cross-border fulfillment network and executing strategic marketing campaigns across multiple global marketplaces. We help brands grow, and win—globally.

Our Services Include:

• Channel onboarding/Marketplace onboarding
• PPC Management
• SEO and Listing Optimization
• Content creation and creative optimization
• Storefront management
• Brand Strategy
• Inventory Forecasting
• Fulfillment and Shipping 
• Brand Hygiene 
• Data insights analysis
• Ensuring compliance for global markets

About the role
The HR Operations Specialist will play a key role in shaping a positive employee experience by overseeing a variety of HR initiatives. This position involves supporting and enhancing HR functions, ensuring that company policies are effectively implemented, and providing employees with the guidance and support they need throughout their journey. By collaborating across teams, the HR Operations Specialist will help create a smooth, efficient, and engaging workplace where everyone feels valued and supported.
 
Key Responsibilities:
HR Operations & Lifecycle Management

• Support day-to-day HR operations and administrative activities.
• Assist in the execution of end-to-end onboarding and induction for new employees.
• Coordinate offboarding, including resignations, full & final settlements, and system deactivation.

Attendance, Payroll & Compliance

• Track and manage attendance records and leave data.
• Prepare inputs for payroll processing and ensure statutory compliance in coordination with finance/payroll team.
• Support audits and ensure HR documentation aligns with labor laws and internal policies.

Learning & Development / Growth Path

• Assist in identifying training needs and coordinating internal/external learning sessions.
• Maintain individual development plans and growth path tracking for employees.
• Help manage feedback collection and post-training effectiveness evaluations.

Policy & Process Management

• Assist in the implementation and communication of HR policies and procedures.
• Ensure consistent application of company policies across departments.

Employee Record Management

• Maintain accurate and up-to-date employee records both in digital formats.
• Manage HRMS data and employee documentation (e.g., offer letters, contracts, ID proof, etc.).

 
Skills Required:

• HR Systems and Technology Proficiency: Expertise in HR software, including HRIS, payroll, and performance management tools.
• Attention to Detail: Managing sensitive data, legal compliance, and employee benefits with precision.
• Compliance and Legal Knowledge: Ensuring adherence to labor laws, tax regulations, and company policies for legal compliance.
• Communication and Problem-Solving: Effective communication skills for resolving employee concerns and clarifying HR policies.
• Training and Development: Identifying skill gaps and coordinating training programs to support employee growth and development.

 
Qualifications :

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 1–3 years of experience in HR operations or a similar HR support role.
• Working knowledge of HR processes, labor law basics, and compliance.
• Proficiency in G-Suite (Excel, Word, PowerPoint); experience with HRIS/HRMS is a plus.
• Strong organizational, interpersonal, and communication skills.
• High attention to detail and a problem-solving mindset.
• Ability to maintain confidentiality and act with discretion.

Our Core Values:

• Smart Tech, Smarter Moves.

We don't just use tech — we embrace it. AI & tools fuel faster action, stronger momentum, and unlock new opportunities.

• 1+1 = 11.

By mentoring, collaborating, and trusting each other, we unlock potential far beyond our own — transforming good teams into great ones.

• Soft on People, Tough on Problems.

We lead with empathy and respect for people, while confronting challenges with relentless resolve. Compassion fuels our relationships, but action powers our results.

• Clear, Kind, and Consistent.

We lead with candor, deliver it with respect. Consistency fuels progress, and clarity in communication keeps us aligned.

• Intrapreneurial Instinct.

Excellence isn't just a goal — it's our standard. We take full responsibility, adapting to challenges with resilience. With a commitment to continuous learning, we proactively create opportunities that fuel the org forward.

• Courage to Speak, Strength to Listen.

We share truth with care - even when it's hard. Feedback is intentional, not impulsive. We think about the "why", care about the "how", and deliver it when it matters the most - in the moment. And when others speak, we listen to understand, not to respond.

Ready to Join the Crew? If you see yourself thriving in a place that values your ideas first, your passion always, and your growth forever, we want to meet you.
Ready to lead the creative charge and shape how brands show up on Amazon and beyond? Hit "Apply" and let's conquer the e-commerce world—together.

The Marketplace Guru is an equal opportunity employer.

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