associate director

19 hours ago


Hyderabad Secunderabad, India Omega Healthcare Management Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Job Description

Position Summary

The Associate Director Delivery will lead and strengthen Omega Healthcares delivery and quality framework across CDI projects. The role involves ensuring compliance with client SLAs and regulatory standards (HIPAA, CMS, ICD-10, CPT, HCPCS), driving continuous improvement, and fostering a culture of excellence.

Key Responsibilities
  • Develop and manage delivery quality standards across CDI process.
  • Ensure compliance with client SLAs and US healthcare regulatory guidelines.
  • Lead audits, define corrective/preventive actions (CAPA), and resolve escalations.
  • Drive process improvements using Six Sigma/Lean methodologies and liaison with CQ in driving initiatives to build quality culture.
  • Partner with delivery heads and client teams for quality governance and reporting.
  • Track and report key quality metrics (accuracy PERCENT , DPU, DPO, SLA adherence).
  • Mentor and develop quality teams, design training programs on regulatory updates.
  • Design and execute optimization projects for lean and efficient Quality team operations.
  • Responsible for Identification, coordination, Execution support in all Tech initiatives driven in the span.
Qualifications & Experience
  • Bachelors in Life Sciences/Healthcare Administration (Masters preferred).
  • 1518 years experience in Delivery Quality/RCM, with 7 years in leadership.
  • Knowledge of medical coding quality, CDI, audits, and RCM operations.
  • Expertise in complete RCM cycle of Hospital Billing.
  • Certifications in Six Sigma/Lean/Quality preferred.
  • Proven expertise in handling client reviews, escalations, process improvement and hands on with advanced and recent Tech solutions.
Skills & Competencies
  • Leadership & People Development
  • US Healthcare Quality & Compliance Expertise
  • Analytical & Problem-Solving Skills
  • Client & Stakeholder Management
  • Project Management & Continuous Improvement
  • Conflict management and Communicator
Locations

Omega Healthcare Management Services Private Limited
TELANGANA


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