IT Field Support Engineer

2 weeks ago

Seshadripuram Bengaluru Karnataka, India Zavasi Technologies Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

We are looking for a skilled and customer-focused Field Support Engineer to provide Field technical support, troubleshooting, installation, and maintenance of IT/Networking/Hardware solutions. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and the ability to deliver high-quality service to customers.

  • Install, configure, and troubleshoot hardware, software, networking devices, and IT infrastructure.
  • Perform on-site diagnostics to resolve technical issues efficiently.
  • Provide preventive maintenance and health checks for client systems.
  • Respond to service requests, resolve issues within SLA, and maintain service reports.
  • Coordinate with internal technical teams and OEMs for escalations.
  • Ensure proper documentation of service activities, incident logs, and customer feedback.
  • Train end-users on product usage, safety, and best practices.
  • Assist in deployment of new technologies or upgrades at client locations.
  • Maintain tools, equipment, and spare inventory required for field visits.
  • Uphold high standards of customer service and professionalism during all client interactions.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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