Renewal Specialist

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Responsibilities:

• Manages a portfolio of specific renewal clients, handling contract renewals, expansions, escalations, and payment collection
• Builds strong relationships with decision-makers to scale accounts.
• Ensures customers get the most value from solutions, retaining them and growing usage and adoption.
• Processes Transactional renewals effectively and efficiently, with accuracy.
• Builds strong relationships with internal client success teams and supports their activity as needed.
• Multi-tasks a high volume of workload, and can handle regular check ins with multiple internal stakeholders to keep everyone connected and abreast of progress and successes. Alerts attention quickly in case of a suspected loss.
• Understands the activity history and previous client/customer communications context and background before reaching out to clients/customers.
• Facilitates and escalates client/customer communications when appropriate, bringing speedy help to the client and raising attention and awareness quickly to avoid account loss.
• Follows general pricing guidelines but thinks critically and applies logic and reasoning, based on the client's uplift history.
• Ability to chase upwards, and alert management in an appropriate way to meet expectations on lapses and renewal timelines.
• Actively develops on personal and professional knowledge.
• Acts as a team player, supplying reports and updates data required for the team promptly and accurately
• Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
• Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
• Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
• Effectively communicates the value proposition of Tii products and services to clients.
• Works effectively to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
• Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
• Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
• Tracks own performance, provides general data and reports, and updates as required.
• Actively progresses own personal development.

Qualifications

Requirements:

• Bachelor's degree in any discipline
• Candidates with 1–2 years of experience
• Fluency in Hindi and English
• Strong computer skills; comfortable working on a MacBook or similar devices
• Experience in frontline sales, collections, or payment recovery is a plus
• Highly motivated, proactive, and confident in making client outreach calls and building relationships
• Excellent negotiation, communication, and interpersonal skills

Tii Elements:

• Relationship Building,
• Curiosity,
• Accountability,
• Educator

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*
• varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.