Senior Key Account Manager

About Spoors

Spoors
 Technology is a leading
enterprise mobility solutions
 provider with over a decade of experience in transforming businesses. Our flagship product, EFFORT, is a robust no-code workflow and
field automation
 platform
empowering
 organizations to
rapidly digitize
 and streamline operations.
EFFORT
 enables the creation and deployment of custom mobile and web applications without any coding, offering
unparalleled flexibility
,
quick deployment
, and
offline capabilities
. Trusted across diverse industries such as NBFC, Automotive, Agriculture, FMCG, Logistics, and Healthcare, EFFORT helps businesses
enhance productivity
 and gain
real-time visibility
 into
field processes
.

Company Website:

Work Experience:
3 to 4 Years

Work Location:
Mumbai / Gurugram

Designation & Reporting:
Account Manager
reporting to
COO.

Job Overview

Spoors
 is looking for an
Account Manager
focused on
driving business growth
 by nurturing existing client relationships, identifying
up-selling and cross-selling opportunities
, and ensuring seamless service delivery. This position requires a
strategic thinker
 who can balance
customer satisfaction with revenue objectives
, while collaborating with internal teams to align solutions with client needs.

Key Responsibilities:

· Account Strategy & Expansion
: Identify and develop new opportunities within existing accounts by positioning the full suite of solutions.

· Account Mining & Expansion
: Identify and capitalize on upselling and cross-selling opportunities within existing accounts to maximize revenue potential.

· Strategic Customer Engagement
: Serve as a trusted advisor, understanding client needs and delivering solutions that enhance their business outcomes.

· Process & Reporting
: Establish structured CRM processes for tracking account performance, ensuring visibility, and maintaining accurate revenue forecasting.

· Renewals & Negotiations
: Lead contract renewals and negotiations, balancing customer satisfaction with revenue targets.

· Cross-Functional Collaboration
: Work closely with internal teams to align solutions with client expectations, ensuring seamless service delivery.

· Project Oversight & Execution
: Oversee project implementation, manage timelines, and ensure successful delivery in line with SLAs and business objectives.

· Quality Assurance & Issue Resolution
: Monitor service performance metrics, resolve escalations, and proactively mitigate risks impacting customer satisfaction.

Qualifications & Skills:

3+ years of experience in Account Management, preferably in SaaS, IT product, or technology-driven industries.

· Proven ability to grow and retain accounts, with a strong track record in revenue expansion.

· Excellent negotiation, communication, and stakeholder management skills.

· Experience in managing service delivery and project execution, ensuring high client satisfaction.

· Proven success in scaling account revenue and driving key SaaS metrics (MRR growth, retention).

· Passion for technology and its ability to drive customer outcomes.

· Entrepreneurial mindset with a track record of exceeding goals in a fast-paced environment.

· Experience in managing cross-functional teams and influencing delivery outcomes.

Why Join Us?

Innovate with Impact:
 Join a leader in no-code digital transformation and empower businesses to succeed with our cutting-edge "EFFORTx" platform.

A Culture of Ownership:
 Be part of a close-knit team where your ideas are valued, your work makes a direct impact, and we grow together.

Customer-Centric Growth:
 We put our customers first, building long-term partnerships and driving success through a shared mission.

Interested candidate can share their resume