Lead Staff Engineer

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Description
We are seeking a dedicated Platform Tools Administrator to manage and optimize our critical development platforms, including GitHub, PagerDuty, and Azure DevOps. This semi-technical role focuses on ensuring secure configurations, seamless integrations, and efficient platform operations to support our development teams. The ideal candidate will have familiarity with these tools, a willingness to learn, and a passion for fostering cross-domain collaboration to drive mutual success. Training will be provided to enhance tool-specific expertise.

Key Responsibilities

• Platform Management: Configure and maintain settings, access controls, and integrations for GitHub, PagerDuty, and Azure DevOps to ensure smooth operations.
• Pipeline and Scheduling: Support administration of self-hosted runners/agents, build pipelines, and on-call schedules to maintain operational efficiency.
• On-Call Participation: Participate in on-call duties, providing support for up to two weeks per month to ensure platform reliability and issue resolution.
• Automation and Reporting: Assist in developing basic automation and reporting solutions to improve resource utilization and provide actionable insights.
• User Support: Provide technical assistance, maintain clear documentation, and deliver training to platform users to ensure effective adoption.
• Issue Resolution: Diagnose and resolve platform-related issues, collaborating with cross-functional teams to implement effective solutions.
• Agile Practices: Utilize SCRUM or Kanban methodologies to manage tasks and support project delivery.

Scrum Board Management

• Maintain and update Scrum/Kanban boards in Azure DevOps to reflect accurate sprint progress and task status.
• Support sprint planning, daily stand-ups, and retrospectives to ensure alignment and continuous improvement.

DevOps Metrics & Reporting

• Work with DevOps engineers to collect and analyze performance and operational metrics from Azure DevOps.
• Assist in generating reports and dashboards to support decision-making and process optimization.

Tool Licensing & Administration

• Support management of licenses for DevOps tools (e.g., CI/CD, monitoring, and collaboration platforms), ensuring compliance and timely renewals.
• Coordinate with procurement and vendor management teams to streamline licensing processes.
• Assist in developing onboarding roadmaps for newly acquired DevOps tools, including licensing coordination and team enablement.

Project Coordination & Tracking

• Support internal DevOps projects by tracking milestones, risks, and deliverables to ensure timely execution.
• Act as a liaison between development and DevOps teams to align priorities and deliverables.

Initiative Support

• Partner with DevOps managers to drive strategic initiatives and process improvements.
• Assist in preparing presentations, demos, and documentation for internal stakeholders.
• Demo & Communication Support
• Support the creation and delivery of demos for new tools, processes, or project outcomes.
• Ensure clear and timely communication of project status and updates to relevant stakeholders.

Required Skills And Experience

• Familiarity with GitHub Enterprise, Azure DevOps, PagerDuty, or similar platforms (training provided for deeper expertise).
• Basic understanding of CI/CD tools and processes.
• Exposure to scripting (e.g., PowerShell) is a plus but not required.
• Familiarity with self-hosted runners/agents and Single Sign-On (SSO) integrations is preferred.
• Basic understanding of DevOps methodologies and the Software Development Lifecycle (SDLC).
• Knowledge of container technologies (e.g., Docker, Kubernetes) or CI/CD security best practices is a plus.
• 2+ years of experience in a coordination or support role within IT or DevOps environments.
• Familiarity with Azure DevOps, Jira, or similar project management tools.
• Experience with Agile methodologies (SCRUM, Kanban) is preferred.
• Strong organizational and communication skills, with a focus on cross-team collaboration.

Personal Attributes

• Strong communication and collaboration skills to build effective cross-domain relationships.
• Familiarity with reporting tools such as Power BI or Excel for metric visualization is a plus.
• Basic knowledge of the Software Development Lifecycle (SDLC) and Agile methodologies.
• Ability to work independently, manage multiple priorities, and deliver high-quality results.
• Detail-oriented with a focus on operational efficiency and continuous improvement.
• Proactive, self-motivated, and eager to learn and grow within the role.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Master's degree in a recognized discipline is a plus.

Certifications

• Relevant certifications (e.g., Azure DevOps Engineer, GitHub Administration, or Agile/SCRUM certifications) are desirable but not required.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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