Customer Service Trainee in Gurgaon

24 hours ago

Gurgaon, Haryana, India SaasAro Full time ₹ 1,50,000 - ₹ 2,50,000 per year

As a Customer Service Trainee at SaaSAro, you will have the opportunity to develop your skills in MS-Office, Hindi and English proficiency (both spoken and written), and MS-Excel. You will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
  • Assist customers with account setup, troubleshooting technical issues, and navigating our software platform.
  • Work closely with the sales and technical teams to ensure customer satisfaction and retention.
  • Maintain detailed records of customer interactions and transactions.
  • Participate in ongoing training and development programs to enhance your skills and knowledge.
  • Collaborate with team members to continuously improve processes and customer service standards.
  • Contribute to a positive and energetic work environment, promoting teamwork and a customer-centric approach.

If you are a motivated and customer-focused individual with strong communication skills and a passion for technology, we invite you to join our team and kickstart your career in customer service with SaaSAro. Apply now

About Company: We are building a SaaS product for hotel owners and vacation rentals. About 80% of hotel operations like guest check-ins, room upgrades, and pricing synchronization on OTA's are done manually and lead to a negative customer experience.

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