IT Support Analyst

Suite 7.01A & Suite 7.03 Level 7 Lingkaran Syed Putra Wilayah Persekutuan Kuala Lumpur 59200

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Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

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Summary Of This Position
The main function of this Individual Contributor position will be to Participate in Support and maintenance effort of the ERP and various Business Systems and integrate into the business process to achieve improved efficiency for all stakeholders. Key activities will include estimation of support effort, identification, analysis and documentation of requirements, development and execution of testing plans, preparing training documentation and supporting end user training activities. This position will collaborate across the Global IT organization as needed.

The IT Support Analyst will be assigned scope in one of the following application scope areas: ERP, CRM, HR/FIN, IT, PLM, Production Support, RPA, TMS. Others may be added as a need arises.

Essential Functions

• This position reports to the Manager – IT Applications and has no direct or indirect reports.
• Rotational shift schedule, with the expectation to have the ability to report into the office as needed; a working schedule that provides some overlap with core US-based team hours between 7 am and 5 pm CST is needed.
• Provide leadership in utilization of Information Technology within Valmont to become a trusted advisor to the organization.
• Continuously monitor industry trends, standards, and technologies with the goal of recommending and applying new technologies as they emerge.
• Follow company policies, procedures, and best practices to protect company data and ensure compliance.
• Demonstrate Valmont's core values: Passion, Integrity, Continuous Improvement, and Deliver Results.
• Monitor Tickets in support queue in Service Desk+ and acknowledge tickets with appropriate Urgency & Priority
• Participate in Global Support Effort of Enterprise Applications and software according to agreed SLA within Valmont IT Shared services.
• Collaborate with business stakeholders & IT teams across Valmont to identify, analyze & document functional business requirements for Production support.
• Escalate as necessary and collaborate with technical & Functional L3 teams to develop & Implement solutions to address Business problems. Initiate & participate in Major Incident Management (MIM) call with different IT support teams to resolve Urgent Priority tickets.
• Develop & validate testing plans and conduct functional user testing to ensure delivered solutions meet functional business requirements.
• Coordinate user acceptance testing with business stakeholders.
• Write support documentation for the Enterprise software, such as release notes, help documentation, articles, and features.
• Make recommendations for process improvements within both business and IT.

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Preferred Bachelors with 5+ years relevant experience or Associates Degree with 7+ years relevant experience or 9+ years of relevant experience.
• Understanding of overall enterprise business systems architecture, functionality, and usage.
• Understanding of project management principles and practices.
• Ability to conduct research into enterprise business systems application functionality and products to deploy as required.
• Understanding of manufacturing principles, practices, and procedures.
• Proficiency using Microsoft Office suite products.
• Ability to communicate (written and verbal) in English.
• Proven analytical and evaluative abilities.
• High level of initiative and self-motivation.
• Demonstrated effectiveness in problem solving situations, good planning, and organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email

Highly Qualified Candidates Will Also Possess These Qualifications

• Bachelor's degree in relevant field.
• Experience with ERP software such as IFS, QAD, Sage, SAP.
• Experience working in a team-oriented and collaborative environment.
• Experience working with tools such as Azure Dev Ops or JIRA.
• Business analysis certifications from IIBA or PMI or business-related certifications such as APICS.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to perform general mathematical calculations for the purpose of creating business cases.
• Keen attention to detail.
• Exceptional customer service orientation.