Support Executive
7 hours ago
Role & Responsibilities
- Responding to customer queries and issues via phone, email, chat, or remote software
- Diagnosing and resolving software problems using various tools and techniques
- Escalating complex or unresolved issues to the appropriate team or department
- Documenting and reporting software bugs, errors, feedback, and suggestions
- Providing software installation, configuration, training, and guidance to customers
- Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality
- Keeping up to date with the latest software features, updates, and best practices
- Developing and maintaining technical knowledge base, manuals, guides, and FAQs
Requirements
- A bachelor's degree or equivalent in computer science, information technology, engineering, or a related field
- Experience in providing software support or customer service in a similar industry or domain
- Proficiency in Database (SQL), Microsoft Office, etc.
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Attention to detail and quality orientation
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