Support Executive

7 hours ago


Vadodara, Gujarat, India Ethics Infotech Full time ₹ 2,50,000 - ₹ 6,00,000 per year

Role & Responsibilities

  • Responding to customer queries and issues via phone, email, chat, or remote software
  • Diagnosing and resolving software problems using various tools and techniques
  • Escalating complex or unresolved issues to the appropriate team or department
  • Documenting and reporting software bugs, errors, feedback, and suggestions
  • Providing software installation, configuration, training, and guidance to customers
  • Collaborating with other software support executives, developers, engineers, and managers to ensure customer satisfaction and product quality
  • Keeping up to date with the latest software features, updates, and best practices
  • Developing and maintaining technical knowledge base, manuals, guides, and FAQs

Requirements

  • A bachelor's degree or equivalent in computer science, information technology, engineering, or a related field
  • Experience in providing software support or customer service in a similar industry or domain
  • Proficiency in Database (SQL), Microsoft Office, etc.
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Attention to detail and quality orientation


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