Customer care executive

2 days ago

Udhnagam Surat Gujarat, India Ginza Industries Limited Full time ₹ 3,00,000 per year

We are seeking a dedicated and proactive Customer Care Executive (Female) with Good English communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities:

· Handle inbound and outbound calls to address customer queries and concerns.

· Process customer orders accurately in the CRM system.

· Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.

· Maintain detailed records of customer interactions and transactions.

· Resolve complaints professionally and escalate complex issues to the relevant department.

· Coordinate with the sales, operations, and logistics teams for timely order fulfilment.

· Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:

· Minimum qualification: Graduate (Any discipline).

· Fluent in spoken and written English.

· Proven experience in customer service, call centre, or a similar role preferred.

· Proficient in MS Office and CRM software.

· Strong interpersonal skills and a customer-first attitude.

· Ability to work in a fast-paced environment with attention to detail.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Ability to commute/relocate:

  • Udhnagam, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you speak and write English fluently?
  • What is your current ctc?
  • What is your expected ctc?

Work Location: In person

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