Sales Team Leader

1 week ago


CBD Belapur East sector Mumbai, India Spicy Mango Hospitality Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

1. Sales Management:

Set and communicate clear sales targets for the team.

Monitor and analyze sales performance against targets.

Develop and implement strategies to exceed sales goals.

2. Team Leadership:

Lead, motivate, and manage a diverse team of booking agents and customer service representatives.

Conduct regular team meetings to discuss progress, challenges, and strategy adjustments.

Provide coaching and training to team members to enhance performance.

3. Incentive Programs:

Design and implement sales incentive programs to encourage high performance.

Monitor the effectiveness of incentive programs and make adjustments as necessary.

4. Customer Service:

Handle escalated customer complaints and resolve issues in a timely manner.

Ensure all team members adhere to customer service standards.

Gather and analyze customer feedback to improve service delivery.

5. Collaboration:

Work closely with resort partners to manage availability and pricing strategies.

Coordinate with marketing teams to develop promotional campaigns that drive bookings.

6. Reporting:

Prepare and present regular reports on sales targets, team performance, and customer satisfaction metrics.

Identify trends and insights to drive sales growth and improve customer experiences


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