IT Helpdesk Executive

Job Title: IT Helpdesk Executive (Technical & Customer Support)

Company: Omnilogistics

Location: Nesara Tech Park, Mysore

Experience: 1–3 Years (Technical + Customer Support)

Vacancies: 10 Positions

Job Summary

Omnilogistics is seeking energetic and tech-savvy IT Helpdesk Executives to provide both technical assistance and customer support to internal users. The ideal candidate should be able to troubleshoot basic IT issues, manage support tickets, resolve user problems, and deliver excellent service with quick turnaround times.

Key Responsibilities

Provide first-level technical support for hardware, software, network, and system-related issues.

Handle support tickets via calls, emails, and ticketing systems (ServiceNow or similar).

Troubleshoot issues related to laptops, desktops, printers, operating systems, and applications.

Assist users with installation, configuration, and updates of systems or software.

Ensure timely logging, tracking, and closing of IT tickets.

Document issues, resolutions, and technical procedures.

Escalate complex technical issues to Level 2/Level 3 teams when required.

Ensure compliance with IT security policies.

Provide remote support as needed.

Maintain professionalism and deliver quality customer service to all users.

Required Skills & Qualifications

1–3 years of IT Helpdesk or Technical Support experience.

Strong knowledge of basic hardware and software troubleshooting.

Familiarity with Windows OS, MS Office, basic networking, and system configurations.

Experience in customer support and handling user queries.

Knowledge of ticketing tools (ServiceNow preferred).

Excellent communication and problem-solving skills.

Ability to work under pressure and manage multiple issues at once.

Quick learner with a customer-focused mindset.

Employment Type

Full-time, On-site at Nesara Tech Park, Mysore.

Salary

As per company norms (can be added if needed).

Job Type: Full-time

Work Location: In person