M365 Specialist

M365 Specialist

M365 Administration: Manage and administer Microsoft 365 services, including
Exchange Online, SharePoint Online, Teams (including voice and meeting rooms),
OneDrive, and other related applications.

• Configuration and Optimization: Configure and optimize M365 applications to meet
organizational needs and improve efficiency.

• User Support: Provide technical support and guidance to end-users on M365
applications, resolving issues and answering queries.

• Security Management: Implement and manage security protocols for M365
services, ensuring compliance with organizational standards.

• Migration Projects: Lead and participate in migration projects, including
transitioning from on-premises systems to M365 cloud services.

• Training and Documentation: Develop and deliver training sessions for end-users
and maintain comprehensive documentation of M365 configurations and best
practices.

• Integration: Ensure seamless integration of M365 services with other IT systems and
applications within the organization.

• Monitoring and Reporting: Monitor the performance and usage of M365 services,
generating regular reports on key metrics and identifying areas for improvement.

• Compliance: Ensure M365 services comply with organizational policies, procedures,
and regulatory requirements.

• Continuous Improvement: Stay updated with the latest M365 features and updates,
recommending and implementing innovative solutions to enhance productivity.

• Collaboration: Work closely with other IT teams to ensure cohesive and efficient
operation of M365 services.

• Maintain high levels of user satisfaction through effective support and training.

• Implement and manage security measures to protect M365 services and data.

• Successfully lead and execute migration and integration projects.

• Regularly monitor and report on the performance and usage of M365 services.

• Promptly address and resolve incidents related to M365 services, minimizing downtime
and disruption.

• Manage changes to M365 configurations and services, ensuring minimal impact on users
and business operations.

• Monitor and manage the capacity of M365 services to ensure they meet current and
future demands.

• Liaise with Microsoft and other vendors to ensure optimal performance and support for
M365 services.

• Extensive experience in administering and managing Microsoft 365 services, including
Exchange Online, SharePoint Online, Teams (including voice and meeting rooms),
OneDrive, and other related applications.

• Proven experience in providing technical support for M365 applications, resolving
issues, and answering queries.

• Experience in leading and participating in migration projects, including transitioning
from on-premises systems to M365 cloud services.

• Experience in implementing and managing security protocols for M365 services,
ensuring compliance with organizational standards.

• Experience in ensuring seamless integration of M365 services with other IT systems
and applications within the organization.

• Experience in monitoring the performance and usage of M365 services, generating
regular reports on key metrics and identifying areas for improvement.

• Experience in ensuring M365 services comply with organizational policies, procedures,
and regulatory requirements.

• Experience in promptly addressing and resolving incidents related to M365 services,
minimizing downtime and disruption.

• Experience in managing changes to M365 configurations and services, ensuring
minimal impact on users and business operations.

• Experience in monitoring and managing the capacity of M365 services to ensure they
meet current and future demands.

• Experience liaising with Microsoft and other vendors to ensure optimal performance
and support for M365 services.

• Proven ability to identify and implement innovative solutions to enhance the
functionality and efficiency of M365 services.

• Educational Background: Experience in Information Technology, Computer Science, or
a related field.

• Certifications: Relevant certifications such as Microsoft Certified: Modern Desktop
Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert.

• Technical Skills: Proficiency in M365 administration, configuration, and optimization.

• Problem-Solving: Strong problem-solving skills to diagnose and resolve technical
issues.

• Communication: Excellent verbal and written communication skills.

• Customer Service: Strong customer service orientation with a focus on user
satisfaction.

• Project Management: Ability to plan and execute migration and integration projects.

• Security Awareness: Knowledge of security protocols and compliance standards for
M365 services.

• Continuous Learning: Commitment to continuous personal development and staying
updated with the latest M365 features and updates.

• Collaboration: Ability to work collaboratively with other IT teams and stakeholders.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more