Manager, Telemetry and Observability

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept '24 – Sept '25). Learn more about life and purpose of our company directly from the Romanian colleagues' video: Bucharest, Romania | Where We Work | LSEG

Role Description:

As LSEG embark on a journey to transform Global Network Operations, we are looking for a highly skilled Network Telemetry Manager to join us. We are a distributed team across the US, UK, Bucharest, India, and Sri Lanka made up of a diverse range of people from varied backgrounds who each bring unique abilities and perspectives. The team is responsible for building a suite of observability tools and developing our self-healing capabilities while working closely with other members of the Global Network Services team to ensure our many network services remain highly available, resilient, and secure.

Key Responsibilities:

• Lead the India Network Telemetry, Observability and Automation, creating a high performing team
• Set the direction and strategy for your team and help shape the overall T&O program by driving the Automation to Codify, Automate, Test, Monitor, and Measure effectiveness of network Products and Services
• Provide leadership and direction to the Observability and Automation staff responsible for break-fix, uptime, and reliability for all network services
• Roadmap leveraging new technologies and innovation to deliver service globally
• Implement automation and orchestration for manual processes required to sustain and deploy services, and be at the heart of developing new ideas into internal Observability and Telemetry tools by working closely with other teams of Engineering Professionals
• Participate in deep technical design discussions within the team, and across partner teams, and ensure that we build suitable systems and keep the quality high
• Develop and maintain a catalogue of reliability scripts, tools and libraries that can be leveraged for common instrumentation, automation, and operational needs to identify and remediate network events.
• Provide next-level escalation support for production triage efforts.
• Manage a continuous improvement / continuous development (CI/CD) pipeline for development & testing.
• Automate the mundane and collaborate with others to design and implement tools for streamlining internal processes and automating end-to-end workflows within the network infrastructure
• and reduce operational overheads through observability and service automation.
• Estimate, refine and priories the team's work within an agile environment
• Work closely with business teams to ensure process and product needs and an appropriate technology strategy to support business goals
• Work with technical management to architect networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters
• Participate in the documentation of application/network flows for various support needs
• Collaborate with the team to innovate and improve processes
• Provide technical guidance and mentorship to junior members of the team

Candidate Profile / Key Skills:

• Experience in Observability tools such as Grafana, Influx, Cribl, Datadog, HPNA, etc
• Experience in Networking-related fields within a design, implementation, or operations role
• Expert in networking principles and network reliability and sustainment
• Experience with cloud technologies (Azure, AWS & GCP)
• Experience in software development supporting production networks
• Understanding of GIT workflows, continuous improvement / continuous development (CI/CD) concepts and how they can be applied to network automation and a testing framework
• Experience with automation/configuration management using either Terraform, Ansible, Puppet or Chef
• Relevant industry certifications in Network Technologies (Infoblox, Cisco, F5, Arista, etc)
• Experience with various network vendors such as Cisco, Juniper, Arista, F5, Infoblox, etc.
• Deep understanding of the software delivery process with the ability to implement and enforce
• Experience working in an Agile Scum/Kanban model
• Experience with JIRA and Confluence
• Experience with Agile and Lean philosophies
• Strong verbal and written communication skills and ability to work with all levels of management
• The ability to provide leadership skills (self-starter / self-motivated)

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

25 days' holiday per year

1 additional day off for your Birthday

Annual wellness allowance

Share Purchase Plan

Medical Health Insurance

Medical Subscription (preventive medical services)

Dental Coverage

Life insurance

Pillar 3 Private Pension

Meal Vouchers

Flexible Benefits

Bookster

Volunteering Events

All LSEG colleagues with at least one year's continuous service, who become parents, are now entitled to at least 26 weeks' paid leave, and the option to return to work on a phased basis, in relation with specific company's policy and guidelines

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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