Microsoft Server

Role Purpose

role will report to the Head of IT Infrastructure CTIO and help with providing support to systems, infrastructure and end-users as required by the business.

Your role will be to build, expand, support, monitor and maintain the IT Infrastructure Microsoft ecosystem which includes the EXA Infrastructure Microsoft Windows and Azure cloud and back-end infrastructure ensuring the smooth day-to-day running of IT Infrastructure Server & Cloud set up, IT Infrastructure project implementation work with project teams and in compliance with IT governance and security policies. The IT Infrastructure team combines IT Systems Microsoft Servers, Active Directory, Domain Controllers, DHCP Servers, DNS Servers, Azure Active Directory, Domain Administration, Azure landing zone, Security configurations on on-premise data centre servers as well as Azure Cloud servers and Sharepoint online infrastructure,  You will be responsible for ensuring EXA's business and end users issues are resolved in a timely manner and that  EXA's IT Microsoft, MS Azure & MS Sharepoint systems are kept up and running to avoid outages, and in the case of an outage, work swiftly to resolve and restore any affected systems.

As this is a small team you will be expected to be hands-on in the delivery of the EXA IT Microsoft services, including assisting with business and end-users' issues and managing systems as well as working closely with the team and associated vendors

Key responsibilities

• Working with the team and under line management for the EXA IT MS team members
• Providing specialist systems admin expertise with the Microsoft ecosystem including but not limited to Microsoft Server Administration, Active Directory, DHCP, Domain Controllers, DNS, M365, AAD, Domain Admin, Sharepoint, MDM, Security controls, Azure IaaS, server and endpoint OS
• Delivering hands-on operations of the systems admin for the Microsoft ecosystem for the company
• Identifying opportunities for team training and skills advancement.
• Supporting to manage and reporting within IT Infrastructure budget/spend
• Maintaining and updating the EXA IT cloud, server, and infrastructure estate
• Work diligently within and adhering strictly to timeframes for major EXA IT Microsoft projects, including system updates, upgrades, migrations, and outages.
• Providing management of team always with visibility and reports on team/service performance
• Identifying areas for improvement and implementing the changes once approved by management.
• Provide end-user support for issues escalated from the IT helpdesk.
• Regular patching of all Microsoft IT servers/platforms/software as and when required.
• Regular health checks on all Microsoft IT systems, addressing any issues discovered.
• Developing and documenting new processes to streamline IT operations.

Individual Profile

• Strong experience in an IT Microsoft L3 technical expertise in an IT Microsoft Server Sys Admin and MS AZURE & M365 specialist role,
• Demonstrable examples of working with large, medium and small IT teams and managing business teams' and end users' expectations in a dynamic, fast-moving environment.
• Experience and specialisation with supporting (but not limited to) the following: Microsoft Server Administration, Active Directory, DHCP, Domain Controllers, DNS, M365 and the associated ecosystem Active Directory, Azure, DFS, SSO, SharePoint Online, Office 365, ADFS, DHCP, DNS, Intune, MDM and Copliot
• Experience with cybersecurity technologies for xDR, SIEM, Cisco Security Suite (Cisco AMP, Umbrella, ESA)
• Experience with ManageEngine products – ServiceDesk Plus, Endpoint Central, ADManager Plus
• Good relationship building skills, communications and customer orientation, as this role involves interactions with and providing services to all employees.

Our working environment

We are committed to working in the location where we do our best work.  As a small and growing company with great offices in great locations, most employees will aim to be in the office 1-2 days a week and other days working from home/ other locations. 

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.